Neuesbad Buying Guide: Ordering Showers, Taps, and Bathroom Furniture From Hattingen

The merchant is Neuesbad Handels GmbH in Hattingen, not a tile-and-fit studio

neuesbad.de is the commercial catalog of Neuesbad Handels GmbH at Beuler Höhe 9, 45525 Hattingen, Germany. It is a specialist bathroom merchant, not a marketplace stall and not a studio that tiles a wet room for you. The imprint names managing directors Mag. Ewa Gonsior and Dipl. Ing. Gregor Gonsior, register HRB 24603 at Amtsgericht Essen, VAT ID DE268249219, and tax number 323/5720/0387. Phone support runs Monday through Friday 08:00–12:00 and 13:00–16:00 on +49 2324 6861-100; email is info@neuesbad.de. Clicking Bestellung senden is a binding order; the confirmation email closes the contract with the GmbH. Statutory Gewährleistung applies; extra brand guarantees live in each product PDF.

The live homepage on 20 September 2026 described a full bathroom assortment: vanity furniture, mixers, basins, WCs, shower cabins, bathtubs, accessories, plus whirlpools, steam showers, and home saunas. Named brands include Grohe, Hansgrohe, Geberit, Duravit, Villeroy & Boch, Kaldewei, LAUFEN, Ideal Standard, Vitra, Pelipal furniture, HSK glass, and the house line sold as Neuesbad. Kitchen mixers share the same cart. This guide is for German households and nearby EU buyers who already have a plumber. Skip it if you need someone to measure, tile, and commission the room; the shop sells goods and phone advice, not a turnkey install.

Measure the tiled opening before a Grohe tray hits the cart

Remote bathroom buying fails on millimeters, not on chrome. HSK Favorit Nova copy lists post-tile tray openings: a 90 cm door wants 88.5 to 90.5 cm after tiling, and the matching side wall uses the same band at 75, 80, 90, or 100 cm. Order glass against the finished opening, not an old tray size. Hansgrohe Focus concealed trims need the iBox universal rough-in (article 01800180); the 119.73-euro Fertigset is a faceplate, not a complete in-wall body. Wall-hung WCs need a Duofix height set in the carcass stage. Photograph pipe centers, waste diameter, and stud depth before you add ceramics.

Concealed showers: Serie 600 house taps versus a Hansgrohe Focus trim

The house brand is useful when you want one finish across basin, bath, and shower. The Neuesbad Serie 600 concealed shower set in brushed stainless (NB1NQS_F9YK1) listed at 493.76 euros on 20 September 2026, with 1 to 3 day lead time, a 250 mm brass head, 1,500 mm hose, cool-out handset, and PVD coating. Water-carrying parts are described as DVGW- and KTW-approved; the shop states a seven-year manufacturer warranty and that the rough-in body is in the box. Bronze listed at 576.08 euros and titanium at 437.69 euros. A raised Serie 600 basin mixer without waste sat at 148.01 euros with 7 to 15 days.

Brand taps still dominate if your plumber specifies a familiar cartridge. The hansgrohe Focus E 2 concealed shower mixer Fertigset 31965000 listed at 119.73 euros against a 185.64-euro UVP, 7 to 15 days, chrome, 29.3 l/min at 3 bar. The page is explicit: you still need the iBox universal base. The GROHE Eurosmart kitchen mixer 30305001 with dual pull-out listed at 129.95 euros (UVP 205.89), 3 to 7 days, SilkMove 35 mm cartridge, 10.5 l/min at 3 bar. GROHE Universal acrylic trays are slower: 1000 by 800 mm 39306000 at 290.33 euros and 1000 by 1000 mm 39300000 at 356.18 euros, both 20 to 30 days.

• Neuesbad Serie 600 concealed shower, brushed stainless: 493.76 euros, 1 to 3 days as listed 20 September 2026
• Same set bronze 576.08 euros / titanium 437.69 euros; raised basin mixer without waste 148.01 euros, 7 to 15 days
• Serie 600 chrome kitchen pull-out: 131.54 euros, class Z 4 to 9 l/min
• hansgrohe Focus E 2 Fertigset 31965000: 119.73 euros; iBox 01800180 extra
• GROHE Eurosmart kitchen 30305001: 129.95 euros, 3 to 7 days
• GROHE Universal acrylic tray 1000 by 800: 290.33 euros, 20 to 30 days

HSK glass, Grohe trays, and the Dobla hybrid that is not weekend DIY

Shower glass is where a remote order either saves a showroom trip or becomes a freight return. The HSK Favorit Nova hinged door with shortened side wall listed at 736.93 euros on 20 September 2026, 10 to 20 days, 5 mm toughened safety glass (ESG), German-made, with a 10-year quality guarantee and 20-year spare-parts buy-back the shop says it stocks. Width bands are 75, 80, 90, and 100 cm against the tiled tray. That cabin is a door-plus-panel kit, not a tray, mixer, or silicone. Odd openings need the measurement sheet or HSK’s measuring service. A two-millimeter miss after tiling is a return you fund under Widerruf rules.

The HSK Dobla shower-bath is a different job: a 160 by 75 cm right-entry unit 540161 listed at 2,775.73 euros, 3 to 7 days, with a height-adjustable frame, Viega waste, cover, and door already mounted. Usable volume is quoted at 195 liters for 160 cm and 220 liters for 170 cm. The 170 by 75 left-entry 540170 listed at 2,839.34 euros. Front panels are extra SKUs. This is freight, not a parcel, and not a weekend swap for a standard 170 cm tub unless your plumber has checked joists and waste. If you only need a low acrylic tray, the Grohe Universal pans above are the cheaper path.

Wall-hung ceramics need a Geberit frame the carton will not include

A wall-hung pan on this site is rarely a complete toilet. The Duravit No.1 wall-hung WC set 45620900A1 listed at 217.92 euros against a 391.51-euro UVP on 20 September 2026, 20 to 30 days, 373 by 540 by 393 mm, gloss white, rimless, 4.5 liter flush, and a soft-close seat. That carton does not include a cistern. The Geberit Duofix 112 cm element with 12 cm Sigma cistern, factory number 111350006, listed at 359.38 euros against 542.42 UVP, 3 to 7 days, WC height 41 to 46 cm in the carcass stage. Order frame, pan, seat, and flush plate together so a 20-day ceramic wait does not strand a 3-day frame.

Pelipal 6040 furniture is a six-to-eight-week factory wait

Furniture is the slow aisle. PELIPAL GmbH in Schlangen supplies Serie 6040 vanities with 40 to 55 day leads on 20 September 2026. The W01003S10 under-basin cabinet, 983 by 540 by 450 mm, two drawers, listed at 492.41 euros. The matching ceramic basin BME003S10001, 1010 by 15 by 465 mm, gloss white with tap hole and overflow, listed at 226.58 euros. The three-door mirror cabinet SENE00110 listed at 323.26 euros on the German catalog; the English storefront showed 336.84 euros the same day, so use the live cart. LED twin W02003S10 with side LED listed at 670.83 euros. Do not assume a three-day Grohe mixer will wait for a 55-day vanity.

• Duravit No.1 WC set 45620900A1: 217.92 euros, 20 to 30 days, pan plus soft-close seat
• Geberit Duofix 112 cm Sigma 111350006: 359.38 euros, 3 to 7 days; flush plate extra
• HSK Favorit Nova door with shortened side wall: 736.93 euros, 10 to 20 days
• HSK Dobla 160 by 75 right 540161: 2,775.73 euros, 3 to 7 days
• Pelipal 6040 W01003S10 cabinet: 492.41 euros, 40 to 55 days
• Pelipal basin BME003S10001: 226.58 euros; SENE00110 mirror cabinet 323.26 euros on the German catalog

A 119-euro Focus trim is cheap only if the iBox is already in the wall. The expensive mistake on neuesbad.de is ordering glass and ceramics to a millimeter you have not measured after tiling.

— Marcus Chen

Curbside freight, 24-euro foam ceramics, and the 10.90-euro Hattingen desk

Shipping is item-type, not a flat German rate. The Versand page tells you to drop SKUs in the cart, pick the destination country and payment method, then read the live total, including Swiss checkouts that drop German VAT. Small goods such as taps use parcel rates the cart calculates. Some ceramics and smaller furniture ship as parcels at 24 euros per article, foam-injected; the shop claims a lower damage rate than a forwarder. Forwarder shipments list 59.00 to 119.00 euros, booked in advance, delivered curbside (frei Bordsteinkante). There is no published carry-in or unpack service. Pallet goods on a German pavement still need two people and a sack truck.

Warehouse pickup is real and not free. Order and pay online first, wait for an email that the goods are ready, then collect at Beuler Höhe 9, Hattingen, during the same weekday windows as the phone desk: 08:00 to 12:00 and 13:00 to 16:00. A 10.90-euro handling fee applies per order. Bring the confirmation and a vehicle that fits a Duofix frame or a Favorit Nova crate; the desk is a warehouse, not a showroom that dry-fits doors. If you cannot make weekday hours, you are back on parcel post or the forwarder. Pickup does not convert a consumer sale into an install appointment.

Invoice, Skonto, and the 14-day withdrawal that skips made-to-measure

Payment methods on 20 September 2026 were bank transfer with a value-banded Skonto, Sofortüberweisung (Payment Network AG), PayPal, cards (Visa, Mastercard, American Express, Diners Club), Lastschrift, and Kauf auf Rechnung. Invoice is 14 days after receipt, open to private and business buyers, capped at 3,000 euros, with no surcharge. Billing and shipping addresses must match; business invoice orders need a 50-euro minimum. Skonto on prepayment is 1 percent from 0 euros, 2 percent from 1,000, 3 percent from 2,500, 4 percent from 5,000, and 5 percent from 10,000; goods ship after the transfer clears. Sofort, PayPal, cards, and Lastschrift are described as fee-free.

Only consumers get the 14-day Widerruf. The clock starts when you or your named third party (not the carrier) hold the last piece of a split delivery. Email info@neuesbad.de or write to the Hattingen address. Parcel goods must go back within 14 days of that notice; the shop collects non-parcel goods. You pay the direct return cost. Non-parcel returns are capped at 200.00 euros inside Germany and 350.00 euros from abroad. Refunds use the original payment method within 14 days of the notice. No Widerruf on made-to-measure or clearly personalized goods. Sealed hygiene items lose the right once the seal is off.

Skip this shop if you need a dry-fit showroom or in-home install

Skip neuesbad.de if you need to stand in a walk-in, slam an HSK hinge, or compare Pelipal oak samples under showroom light. Skip it if you expected white-glove carry-up and silicone; delivery is curbside or a Hattingen dock. Skip it if you cannot take a weekday forwarder call or store a 17 kg Duofix indoors. Skip made-to-measure glass if you want a no-questions return. Skip the shop if you need a designer to produce a wet-room drawing; service is telephone and email, not a site visit. Trusted Shops listed 4.57 out of 5 from 13,940 reviews on 20 September 2026. Those scores do not replace a local installer.

FAQ: buying a bathroom kit on neuesbad.de

Does the shop install the shower or WC?

No. Neuesbad Handels GmbH sells sanitaryware and answers the phone; the AGB point customers with complaints to 02324/6861-100, post, fax, or info@neuesbad.de, not to a fitting crew. A Geberit frame still needs a qualified installer to set height, connect 90 mm waste, and board the wall. HSK glass needs a level tray and silicone. Pelipal cabinets need a true wall and a basin waste. If you want one contractor to supply and fit, use a local Badstudio that prices labor. Remote kit is for people who already have that labor booked. The warehouse pickup desk will not dry-fit a Favorit Nova door onto your tray.

What does freight to a German address actually cost?

There is no single German postage number. Parcel small goods are calculated in the cart. Eligible ceramics and small furniture are 24 euros each with foam packing. Forwarder jobs are 59 to 119 euros, with an appointment, curbside only. Pickup is 10.90 euros after you pay online. Country and payment method change the total; a Swiss destination is the worked example for dropping German VAT. Check the cart after every SKU, because a mixer that looks cheap to ship can sit next to a tray that triggers the forwarder band. Treat those published bands as the official page, not your invoice.

Can a Swiss or other EU buyer use the same catalog?

The Versand page says the cart recalculates tax when you pick a delivery country, and it names Switzerland as the example that strips German VAT. Return of non-parcel goods from abroad is capped at 350.00 euros if you withdraw as a consumer. We did not find a published list of every country they refuse. Confirm the destination dropdown, duties, and whether a forwarder will book a Swiss curb before you prepay a 2,700-euro Dobla. Phone +49 2324 6861-100 during German weekday hours if the cart will not quote. Invoice payment also forbids a shipping address that differs from the bill, which blocks many site deliveries even inside Germany.

Who pays if I send a vanity or shower tray back?

The consumer pays the direct return cost. Parcel SKUs you pack and send; non-parcel SKUs the shop collects, with a cost cap of 200.00 euros inside Germany. That cap is not a prepaid label. A Pelipal 983 mm cabinet or an HSK door is the expensive case, which is why measuring after tiling matters more than the Skonto. Custom sizes and unsealed hygiene goods may have no Widerruf at all. Photograph cartons on arrival. Statutory defect rights are separate from the 14-day cooling-off clock and still apply if a tray arrives cracked. Value loss from install testing beyond a reasonable inspection can be charged back on a withdrawal.

How do manufacturer warranties sit next to German Gewährleistung?

AGB section 4 says statutory Gewährleistung applies and that extra manufacturer guarantees are in the product paperwork. HSK quotes 10 years quality and 20 years spare parts on Favorit Nova. Neuesbad Serie 600 copy quotes seven years. Hansgrohe Focus copy quotes five years voluntary manufacturer cover. Geberit Duofix pages mention 50-year spare-parts security. Those are brand promises, not a shop-wide extension, and they do not cover bad tiling or a missing iBox. Keep invoices and the PDF from each product page. Defect claims go to the Hattingen desk; the company does not use a consumer arbitration board.