The retailer on mountainwarehouse.com is Mountain Warehouse Limited
Mountain Warehouse Limited is the UK outdoor chain behind mountainwarehouse.com. Companies House lists company 03417738, incorporated on 11 August 1997, registered at 7a Howick Place, London SW1P 1DZ — Compass House, also printed as the responsible entity on live product pages. Mountain Warehouse Group Ltd, number 07218508, sits at the same address. Founder Mark Neale opened the first store in 1997. The group later added Animal and, in September 2024, bought US retailer Eastern Mountain Sports. Edinburgh Live reported on 17 September 2026, covering the Hermiston Gait opening, that the company then ran over 430 stores across nine countries, with the UK still the largest market. This guide covers the GB catalog in pounds. On 20 September 2026 the site sold jackets, boots, ski layers, kids' kit, packs, tents, and mixed brands including Outwell, OLPRO, and Highlander.
Shop here for family weather kit, not alpine hardware
Mountain Warehouse fits UK households that want one retailer for wet school weeks, weekend walks, festival camping, and a first ski holiday. The official size guide is wide: women's numbered sizes run UK 4 to UK 32, men's tops and trousers XXS to 4XL, and kids 2–3 years through 14 years by height. Stores make Click & Collect and in-person returns practical if you live near a branch. Own-brand Pakka shells, Extreme ski jackets, and IsoGrip walking boots are the core. Live pages print two-year warranties on many Pakka jackets and three-year warranties on some Extreme ski jackets. Women's aisles also include maternity and plus size; kids add a baby range. If generous sizing, a 60-day return window, and family kit from one cart is the job, this catalog is built for it.
Skip it if you need a 20,000 mm specialist shell, a rigid alpine boot, or a tent you will trust above the snowline. Pakka jackets were tested to 1,500 mm hydrostatic head on 20 September 2026 pages, which the brand describes as light to moderate rain. That is a packable school-run layer, not a winter ridge jacket. Ski Extreme pieces at 10,000 mm are a different product and still sit below many dedicated mountain membranes. Laboratory figures such as -20°C or -30°C carry an on-page caveat that activity and perspiration change warmth. Buyers who want a boot fitter, a custom back-length rucksack, or climbing hardware should use a mountain shop. Use the regional site for US or AU orders; those return windows are not this guide.
- Best fit: UK families buying walking jackets, kids' waterproofs, first ski layers, day packs, and weekend tents from one checkout
- Also a fit: shoppers who can use a nearby store to try boots and return online orders with a confirmation email
- Skip: mountaineers who need specialist membranes, stiff winter boots, or expedition tents this catalog does not claim to be
- Skip: anyone treating a 1,500 mm Pakka as storm kit for a wet week in the Cairngorms
- Unknown until checkout: DHL Standard and Click & Collect fees, listed as options without a complete public table
Read the millimetre rating before you trust the word waterproof
IsoDry is Mountain Warehouse's own waterproof and breathable membrane, not a single performance class. On 20 September 2026 the Pakka Mens Waterproof Jacket was £29.99 against £44.99, with taped seams, a packaway stuff bag, 1,500 mm waterproofing, 1,500 g breathability, polyamide fabric, and a two-year warranty. The Pakka II Womens Waterproof Jacket matched that 1,500 mm figure and sale price, with a foldaway hood, stretch cuffs, zipped pockets, and more than 1,300 reviews. The Pakka Mens Jacket & Pant Set was £44.99 against £64.99 and marked PFC-free, still at 1,500 mm. Those shells belong in a rucksack until a shower starts. Use the hydrostatic head printed on the product page, not the word waterproof alone.
Heavier weather sits in other families. The Bracken Extreme 3 in 1 Kids Waterproof Jacket was £49.99 against £79.99, with a 2,000 mm outer, taped seams, rip-stop fabric, a zip-out softshell, and a two-year warranty. The Blizzard Kids Extreme Waterproof Ski Jacket was £49.99 against £99.99, tested to 5,000 mm, with a detachable snowskirt and a lift-pass pocket. The Altitude Extreme Womens Waterproof Ski Jacket was £79.99 against £249.99: 10,000 mm, underarm vents, an attached snowskirt, a -25°C lab figure, and a three-year warranty. The Valais Womens Extreme Waterproof Ski Jacket was £129.99 against £219.99, also 10,000 mm, with IsoDry, IsoTherm, a -30°C lab figure, and a three-year warranty. A kids 3-in-1 and a 10,000 mm adult ski shell are not interchangeable layers.
- Pakka mens and Pakka II womens jackets: £29.99 (were £44.99) on 20 September 2026; 1,500 mm; two-year warranty
- Pakka II kids jacket: £16.99 (was £24.99); 1,500 mm; reflective details; packaway hood and bag
- Bracken Extreme 3-in-1 kids: £49.99 (was £79.99); 2,000 mm; zip-out softshell; two-year warranty
- Blizzard kids ski jacket: £49.99 (was £99.99); 5,000 mm; snowskirt and lift-pass pocket
- Altitude Extreme womens ski: £79.99 (was £249.99); 10,000 mm; three-year warranty
- Valais Extreme womens ski: £129.99 (was £219.99); 10,000 mm; IsoTherm; three-year warranty
- Storm Extreme mens IsoGrip boots: £84.99 (were £139.99); suede and mesh with IsoDry
Open the GB catalog to confirm hydrostatic head, warranty length, and today's sale price before you add a Pakka or Extreme shell to the basket.
Check live IsoDry jackets on mountainwarehouse.com →The size guide is generous — measure, then try boots in store
The official GB size guide says sizes tend to be a bit generous and advises the smaller size if you sit between sizes. Women's tops list UK 4 through 32. Women's legs are Extra Short 69 cm, Short 74 cm, Regular 79 cm, and Long 84 cm. Men's tops and trousers run XXS to 4XL, with Regular inside leg 81 cm for about 5'8" to 5'11". Kids are sold by height: 2–3 years at 90–98 cm, 9–10 years at 130–142 cm, 14 years at 162–170 cm. Footwear is separate. Stand on paper, mark both feet, and pick the longer length. Storm Extreme Mens IsoGrip boots were £84.99 against £139.99; Arctic Thermal Extreme snow boots were £44.99 against £119.99 with a -20°C lab test. Footwear returns require unworn, untreated pairs, so a store visit is cheaper than postage on a pinch.
School-run shells, ski weeks, packs, and tents on one cart
The Pakka II Kids jacket at £16.99 is a school-bag shell with reflective details and a stuff bag. The Bracken Extreme 3-in-1 adds a zip-in softshell for colder playground days. Altitude Extreme at £79.99 against £249.99 is a live 20 September 2026 figure, not a promise it stays there; 10,000 mm, vents, and a snowskirt make it piste kit. The Pace 30L Rucksack and High 50L Rucksack were both £44.99 against £74.99. The Roll Top Commuter Bag 22L was £29.99 against £74.99 with a padded laptop sleeve. The EMS Backpacker Lightweight 2 Man Tent was £59.99 against £109.99: 2.1 kg and 2,000 mm. OLPRO's Stafford 4.0 4 Man Tent was £250 against £459, about 16 kg and 5,000 mm. The Camp Star 350 bundle was out of stock. Pick litres and hydrostatic head for the trip, not the sale percentage.
Treat IsoDry as a family of ratings, not a magic stamp. A £30 Pakka at 1,500 mm belongs in a school bag. A 10,000 mm Extreme ski jacket belongs on a wet piste. Buying the cheaper shell for the harder job is how a waterproof label fails you, not how the fabric cheats you.
— Priya Nair
Evri to the door, Click & Collect to a branch, 60 days to send it back
On 20 September 2026, Evri Standard was free within 3–5 days on orders over £50 sold and shipped by Mountain Warehouse; other such orders were £4.50. Evri Next Day was free over £125, otherwise £5.95, with a 9pm cutoff, and it does not run on bank holidays. Pages also list DHL Standard, Click & Collect, Express Click & Collect, Light & Large, and Out of Area without a complete fee table in the snippets we captured. Some SKUs showed Royal Mail Standard instead of Evri, still with the £50 free threshold. Returns are advertised as 60 days. Postal-return postage is unknown until you open the live Returns policy or the form in the parcel. Take a confirmation email and payment card to a store; footwear must be unworn outside. Sold and shipped by Mountain Warehouse is the merchant line that matters on each SKU.
Use mountainwarehouse.com to confirm size, delivery method, and 60-day returns on the exact SKU before you pay, then collect in store if you want to try the fit.
Compare in-stock kit and Click & Collect on the GB site →FAQ
Is UK delivery free on every Mountain Warehouse order?
No. Free Evri Standard delivery applied on 20 September 2026 to orders over £50 sold and shipped by Mountain Warehouse, with a £4.50 charge below that threshold and a 3–5 day window. Free Evri Next Day applied over £125, otherwise £5.95, when you ordered before 9pm, excluding bank holidays. Homepage banners repeated those thresholds with T&Cs. Some products showed Royal Mail Standard instead of Evri, still with the £50 free-delivery line. DHL and Click & Collect options appeared without a full public fee table in the snippets we captured, so the checkout quote is the figure that matters. If the basket is tents and furniture, watch the delivery line, because oversized kit can sit on Light & Large collection instead of a letterbox parcel.
Can I take an online order back to a high-street store?
Usually, if the item was sold and shipped by Mountain Warehouse and you bring proof of purchase. The GB site advertises 60-day returns and points product pages at a Returns policy. Take the dispatch or confirmation email and the payment card to a store on the Store Locator, and telephone because in-store range may differ from the website. Footwear must be unworn outside. Postal returns use the form in the parcel. We could not verify a live UK return-postage fee from the help URLs we fetched, so that cost is unknown until you open the official policy or the label in the box. Do not assume a third-party fulfilled line can go back to a Mountain Warehouse till.
Do I size up or down in Mountain Warehouse jackets?
The official size guide says sizes tend to be a bit generous and that you should choose the smaller size if you are between sizes or unsure. Measure chest under the arms and across the back, waist at the natural line, hips at the fullest point about 20 cm below the waist, and inside leg from crotch to ankle bone. Women's numbered sizes run to UK 32; men's letter sizes to 4XL. Kids should be matched to height in centimetres, not to the age on a birthday cake. Jackets that will sit over a mid-layer still start from your measured chest, then you test sleeve length. Boots are separate: measure both feet in millimetres and try them in a store. Keep tags on and use the 60-day window if the smaller size the guide recommends is still roomy.
What do the two-year and three-year warranties cover?
Live pages for Pakka jackets, including the kids Pakka II, print a two-year warranty. Altitude Extreme and Valais Extreme women's ski jackets print a three-year warranty. Those lines are manufacturing commitments on the named SKUs. They are not a promise that a 1,500 mm shell will keep you dry in heavy rain, and they are not a survival rating. Thermal-tested temperatures on snow boots and ski jackets are laboratory figures with an on-page warning that activity and perspiration change performance. Faulty, mislabelled, or incorrectly described goods sit under consumer-law remedies as well as the advertised 60-day returns window. Keep the order email; public pages do not spell out a self-serve warranty path without proof of purchase.
Are Outwell tents sold by the same merchant as own-brand jackets?
They share mountainwarehouse.com, and many product pages we opened named Mountain Warehouse Group, Compass House, 7a Howick Place, London SW1P 1DZ as the responsible entity. The Dakota Animal sweatshirt was explicitly marked Sold and shipped by Mountain Warehouse. Camping SKUs included Eastern Mountain Sports, OLPRO, Outwell, Outdoor Revolution, and Highlander alongside own-brand lanterns and rucksacks. That does not make every line identical in stock or returns. The Camp Star 350 bundle was out of stock when we opened it. If a future SKU is fulfilled by another seller, store returns may not apply. Read the sold-and-shipped line on the product page, not just the logo in the header. For a family tent, confirm packed size before you assume Click & Collect Light & Large will take it.
