That 2027 ship window is already sitting in the cart
The line that snagged me was not a sold-out badge. It was a ship window printed next to a vinyl rabbit, still sitting in the Kidrobot.com cart, that said a quarter in 2027. Next to it I had dropped an in-stock film plush that could leave 603 Sweetland Avenue, Hillside, New Jersey, in something like five to ten business days if I had checked out alone. Together they make one stubborn parcel. Kidrobot will not print a packing slip until every pre-order in that cart has actually arrived at the warehouse. I opened the shop on 27 September 2026. The product pages still print those windows and the ship-to country on each listing. Which collab is sitting in the aisle this week stays unpublished here. I will not invent a stock count I cannot see.
Payment is not a hold. The card clears now.
Hillside is a collector warehouse, not a mall toy counter
Kidrobot.com is the company's own till, not a reseller tab. The house started in 2002; KR Purchase, LLC, a wholly owned subsidiary of National Entertainment Collectibles Association, bought it in November 2014. What the Shopify pages actually sell is limited vinyl, licensed plush, enamel pins, and blank bodies you finish yourself. Customer-service copy still parks headquarters at 603 Sweetland Avenue, Hillside, New Jersey 07205-1799. Terms want you at the age of majority in your state or province, or consenting for a minor dependent. There is no thirty-day change-of-mind desk hiding behind the thank-you mail. You are buying an art object. The price locks the day the card clears.
The house platforms are Dunny, Labbit, and MUNNY, plus a plush aisle that runs licensed characters and food-shaped cushions. Dunnys are the shared rabbit body guest artists paint. Labbits are Frank Kozik's separate rabbit, named after a Japanese package misprint that read Smorkin Labbit. MUNNY is the blank one. I think the shop is easiest to use if you pick one job — a pre-order vinyl, a blank to paint, or a plush for a date you can actually hit — and refuse to mix them.
Stay if you want the warehouse stamp; leave if you need a rewrite
This checkout is for a collector who already knows the character they want, who will read the country list on the product page, and who can live with a sealed figure that may not match the photo they had in their head. It is for someone who wants the Hillside packing slip instead of a marketplace screenshot. It is also for the person who will paint a blank MUNNY on a Sunday afternoon and not email help@kidrobot.com because the face came out crooked.
Skip it if any of the next lines sound like you.
- You need a thirty-day change-of-mind return, or you might cancel a 2027 pre-order after payday.
- You only have a P.O. Box or an APO address, and you assumed a driver would still leave the carton.
- You are buying a first toy for a toddler and you need washable, age-graded playthings with spare parts.
- Mint packaging is the whole point, and you will open a defect ticket because the box arrived crumpled.
- You live outside the contiguous United States and you cannot absorb duties that are not collected at checkout.
- You wanted Kidrobot to hunt a specific face from a sealed assortment because the one that arrived felt limp next to the listing photo.
The house rabbit is a canvas, not a playset
Paul Budnitz and Tristan Eaton cut the first Dunny body in 2004 so guest artists could share one rabbit and then go wild on paint, sculpt, and kit. The usual heights are three inches, five, eight, and twenty. Now and then a four-foot Art Giant shows up, and that one will not sneak under a free-freight promotion. A standard Dunny turns at the head and at both arms. That's the whole joint map. The first three-inch sealed series pulled in Frank Kozik, Superdeux, Sket One, and Eaton himself, and the platform later took a Designer Toy Awards Hall of Fame nod. Treat the piece as a limited object. There is no spare-arm drawer in a back room.
The eight-inch aisle, when I last read the pages, was mostly licensed resin and vinyl collabs sold as pre-orders, with ship windows printed on each tile. Those pieces often sit around one hundred thirty to one hundred sixty dollars. Smaller sealed Dunnys sit nearer fifteen or seventeen dollars. Country maps differ from tile to tile — some United States only, some a short North American list, some worldwide where the destination is allowed. Confirm the list before you pay. Prices lock on the purchase date. I am not reprinting a menu of snack-brand collabs here. That is a catalog dump, and the live shop already does it.
Check the ship-to country and the pre-order window on the official product page before the card clears.
Open the live Kidrobot.com cart →The other rabbit, the blank one, and one gift-box plush
Labbit sits beside Dunny, not inside it. Editions change by color and accessory; Kidrobot has cut vinyl, plush, and apparel, and in 2016 issued smaller baby Labbits called Littons. Do not write to the warehouse asking them to swap a finished Dunny because you wanted a Labbit face. They will not.
I am naming two products because the rest of the grid will drown you. First, the MUNNYWORLD four-inch blank MUNNY, usually around fifteen dollars and treated as in stock, with about five to ten business days to ship worldwide where allowed. It is a canvas. Paint it. Do not expect a face swap on a finished Dunny because your Sunday session went sour.
Second, the Coraline twenty-four-inch Premium Plush Doll in Gift Box, often around sixty dollars when it is in stock. Phunny is the licensed character plush line, usually an eight-inch display piece rather than a nursery toy. Larger HugMe and Yummy World cushions sit in the same aisle. Horror and mature cartoon licenses are not a first gift for a small child. Read the size and the film before you wrap it.
A sealed box is not a chosen face
Sealed assortment boxes are sold closed. You pay for a random figure from a printed series, not the character on the listing photo you liked best. Kidrobot sometimes prints case ratios on the series page and leaves chase figures with unpublished odds. If the figure inside is defective — broken, missing a part — the shop replaces it with another random box. It will not hunt the same face, because sealed cases are blind to the warehouse too. That rule is fussy. It is also the only rule that makes sense once the carton is taped.
How the charge actually lands
The till does not wait. Major cards, PayPal, and Shop Pay are the methods restated on the Comic-Con exclusives FAQ, which is also where the shop repeats its storewide payment rules. Sales tax lands where the destination requires it. Promo codes are a USA-only tool for carts over twenty dollars, they do not stack, and they will not attach after the thank-you page. You cannot cancel. You cannot edit. You cannot reroute. Kidrobot can still cancel and refund if stock fails, quality fails, the address is junk, or the order looks like fraud. If production on a pre-order dies, the company says it will email you and send the money back. A mixed cart sits until the slowest pre-order walks into Hillside.
The 2026 San Diego Comic-Con exclusives shipped after the twenty-third through twenty-sixth of July show from Booth 3545. Online pre-orders are mailed. They are not held at the booth for pickup. If you wanted a con bag in your hands in July, that window is closed.
Freight, duties, and the fifteen-dollar refusal
In-stock orders placed by noon Central Time usually get pulled in about five to ten business days. The shipping policy still carried a system-upgrade delay warning when I read it. Release-day and sale carts can add up to forty-eight extra hours. Named carriers for the continental USA are UPS, USPS, DHL, and FedEx. You have to give a complete street address with a unit number and a phone, because some of those carriers skip P.O. Boxes and APO. Kidrobot lists one hundred seventy-six countries. Duties are not collected at checkout, which is the sour part if you live outside the United States. After processing, international transit is estimated at ten to twenty-one days to Canada or Mexico and ten to twenty-five days to the United Kingdom, Australia, and elsewhere.
- Once the order is in, Kidrobot will not rewrite it, reroute it, or cancel it — pre-orders included.
- Noon Central Time is the usual cut for in-stock pulls; expect five to ten business days, plus up to forty-eight hours when a release or sale hits.
- Contiguous USA carts at seventy-five dollars or more get free standard freight, unless you bought an Art Giant or an extra-large plush.
- Hawaii, Alaska, and U.S. territories pay postage at checkout and sit outside those promotions.
- International sales stay final, and any duty bill arrives after the parcel, not as a line you already paid.
- A refused or undeliverable carton costs a fifteen-dollar restocking fee; under fifteen dollars, a refusal pays you nothing.
- Broken or incomplete toys go to help@kidrobot.com within fourteen days, with photos, and you wait for a Return Authorization Number before you post anything back.
Limits that do not soften after the packing slip
The limits are baked in. Sales are final. A little paint drift and a slightly crooked assembly are treated as normal on limited, often hand-finished figures. A real out-of-box failure — snapped in half, an arm gone — is the only defect door: write help@kidrobot.com within fourteen days of receipt with photos, your name, and the order number. If they accept it, they may replace the piece, offer something else, or give store credit. Apparel size swaps are USA-only, case by case, inside fourteen days, unused with tags, and you pay freight both ways. Sale apparel stays final. Hats, bags, and jewelry have no size-swap path at all. A figure you bought at a retailer goes back to that retailer. The Hillside offices go dark from twenty-two December through two January.
I measured the hallway shelf on a Sunday because a 2027 carton needs a box-width my current vinyl stack does not have. If your building's package room already looks like a lost-and-found, do not add a second carton that will sit there until the pre-order lands.
If the packing slip cannot leave Hillside until 2027, that is not a glitch. That is the shop. Split the cart, read the country line, and do not pay for a sealed rabbit you will try to send back.
— Maya Torres
Use the official shop to separate in-stock plush from later Dunnys and to read each listing's shipping region before checkout.
Split the cart on Kidrobot.com →Frequently asked questions
Can I cancel a Dunny pre-order after the card is charged?
No. The shipping and return pages say every sale at Kidrobot.com is final, every pre-order is final, and the warehouse will not modify, reroute, or cancel an order once it is placed. The charge is immediate. A Dunny that will not leave Hillside until 2027 is still a completed purchase on the day you click pay. The only customer-facing refund path the company describes for a pre-order is if Kidrobot itself scraps production, in which case it says it will email you and send the money back. If you might need a new address, or you are waiting on a paycheck, close the tab. Read the estimated ship window on the product page and treat it as a warehouse guess, not a doorstep promise.
Will they ship a Labbit or a plush to a P.O. Box or APO?
Usually no. The shipping policy tells you to enter a complete street address and notes that some named carriers do not service P.O. Box or APO addresses. The Comic-Con exclusives FAQ repeats that Kidrobot.com cannot ship to P.O. boxes. If a parcel comes back undeliverable or refused, Kidrobot cancels the order and refunds the total minus a fifteen-dollar restocking fee. Orders under fifteen dollars get nothing back if you refuse them. You will not get a second screen to paste a better address. Use a door where a driver can leave a trackable package. Kidrobot says it can help ping the carrier if a shipment goes missing and, in select cases, may replace or refund, but proof of delivery ends the shop's job.
What if the vinyl arrives broken or missing an arm?
Write to help@kidrobot.com within fourteen days of delivery with your name, order number, photos, and a plain description of the damage. A significant defect means a figure broken in half or missing parts, not a small paint nick on a limited run. If the defect qualifies and stock exists, the shop will exchange it. If not, it may offer an alternate piece or store credit. You need a Return Authorization Number before you ship anything back, written on the outside of the box. Original packaging and accessories must come back or you may be charged fifteen percent or fifteen dollars, whichever is greater. Kidrobot will not replace an item solely because the box was crushed. Packaging is treated as protection, not as a guaranteed collectible.
Should I put the Coraline plush in the same order as a 2027 Dunny?
You can, but the whole cart waits. Product pages say an order does not ship until every pre-order item in it has arrived at the warehouse. An in-stock Coraline twenty-four-inch plush sitting next to a Dunny due in 2027 will not leave Hillside until that Dunny is ready. The company tells you to split pre-order pieces from in-stock pieces. You will still pay two shipping calculations unless each cart independently meets a promotion. Free contiguous-USA standard shipping at seventy-five dollars does not apply to oversized Art Giants or extra-large plush and does not cover Alaska, Hawaii, or U.S. territories. If you want the plush for a birthday next month, check out that plush alone.
How do I reach Kidrobot, and when is the Hillside office closed?
The fastest path listed is email to help@kidrobot.com or the contact form. Customer service aims to reply within twenty-four to forty-eight hours Monday through Friday and is closed Saturday and Sunday. Holiday queues run longer. Headquarters offices are closed twenty-two December through two January. Wholesale questions go to wholesale@kidrobot.com. Before you write, read the Help Center, shipping policy, and return policy. The contact page will not apply a missed promo code or rewrite an address. Authorized retailers sit on the Kidrobot store-locator app if you need a figure today instead of waiting on warehouse processing. Retailer returns follow that store's rules. Kidrobot.com will not take back a Dunny you bought somewhere else.
Do promo codes work on an order headed to Canada or the United Kingdom?
Not on the rules I read. Promo codes apply only to USA orders over twenty dollars, cannot be stacked, and cannot be added after checkout. An international cart pays the listed price plus whatever freight the calculator shows, and duties may still land on arrival. Do not email the contact form hoping someone will paste a code onto a finished invoice. They will not.
If the sealed box is the wrong character, will they swap it?
No. A sealed assortment is sold as a random pull from a printed series. A face you did not want is still the product you bought. The defect path is for a broken or incomplete figure, and even then the replacement is another random box, not a hunt for the same character. If you cannot live with that, do not buy a sealed box. Buy an open edition where the face is printed on the tile.
