A Steinhausen catalog, not a weekend DIY aisle
kaiserkraft.ch is the Swiss webshop of KAISER+KRAFT AG at Erlenweg 8, 6312 Steinhausen in Canton Zug, with a French-speaking branch at Rue des Jordils 40, 1025 St. Sulpice. The imprint lists UID CHE-105.813.790, managing director Andreas Schirmer, and service@kaiserkraft.ch or +41 41 747 10 25. Product pages on 20 September 2026 showed phone hours Monday to Thursday 07:30 to 17:30 and Friday 07:30 to 17:00. The Swiss firm was founded in 1974 and sits inside TAKKT Industrial & Packaging GmbH. The about page claims more than 90,000 items across plant, warehouse, office, transport, environment, and packing. Use this shop for steel racks or a pallet truck at a Swiss dock, not for a household picture hook.
Who should raise a KAISER+KRAFT cart — and who should walk past it
The FAQ aims the range at commercial customers in industry, trades, other self-employed buyers, and public-service bodies. That is the useful filter. A facilities buyer who needs a double-sided eurokraft pro boltless rack with an 1,800 kg bay load, a packing lead who reorders ratioform tubes, or a municipality that wants an invoice and an OCI punch-out catalog are the intended users. There is no minimum order, so a single chair is allowed, but net prices, 14-day invoices, and company roles for Administrator, Approver, Main Purchaser, Buyer, and Finance show the B2B design. Guest checkout exists if you uncheck create account, yet you lose saved addresses, tracking, and the Postbox for PDF invoices.
- Swiss industrial, trade, and public-sector buyers who need a net invoice and a UID on the order
- Facilities and warehouse leads specifying bay load, compartment load, and RAL color rather than décor
- Packing desks reordering ratioform cartons, tubes, and edge protection as C-parts
- Companies that want OCI/PunchOut, EDI invoices, or role-based approval inside one KAISER+KRAFT account
- Sites that can receive freight at the curb or goods-in and, if needed, pay for assembly
- Households that need a same-day consumer accessory should use a local retailer instead
Skip kaiserkraft.ch if you need a same-day consumer DIY stop. Standard delivery is free to the curb or goods-in, not a Saturday hardware-store counter. Business terms say deliveries are made exclusively in Switzerland, so a German or French ship-to address is the wrong country shop. Private shoppers can toggle Privatkunde and see gross prices, but payment then shrinks to PayPal, card, or prepayment, and bulky steel still waits for freight. If you want one decorative shelf or a product assembled tonight, a local retailer is faster. Custom RAL colors and special-price lines also fall outside the 30-day unused-goods return.
Net francs, Swiss VAT, and the Privatkunde toggle
Business list prices on kaiserkraft.ch are end prices before statutory Swiss VAT because the catalog is written for trade. Switch the header to Privatkunde, or log in on a private account, and the same SKU displays gross. The FAQ does not print the percentage; Swiss federal law set the standard VAT rate at 8.1 percent as of 20 September 2026. Homepage tiles list Apple Pay, Mastercard, Visa, PayPal, invoice, and SEPA. The FAQ is more specific: private buyers get PayPal, card, or prepayment; business accounts add Twint and invoice. Invoices are due net within 14 days. KAISER+KRAFT may still require prepayment if the order confirmation says so. Collection, if it goes that far, follows Creditreform Switzerland tariffs; the AGB says the firm itself does not charge reminder fees.
eurokraft pro, eurokraft basic, and ratioform in one basket
eurokraft is the house brand. eurokraft pro carries a 10-year durability guarantee in the Swiss AGB; eurokraft basic keeps the three-year shop guarantee that also covers the rest of the webshop. The company says many eurokraft items are designed and made in its own plant in Haan, near Düsseldorf, since 1954. Named brands sit beside those lines, and ratioform packing SKUs appear in the same Swiss catalog after KAISER+KRAFT AG absorbed Ratioform Verpackungen AG in 2024 according to Swiss company records. Homepage badges on 20 September 2026 cited ISO 9001, ISO 14001, ISO 50001, EcoVadis, GOGREEN, an EHI-tested shop, B.A.U.M., and the Charta der Vielfalt. Treat those as company-level homepage claims, not a certificate on every carton.
Specify bay load before you specify a paint chip
Start a rack order with bay load and compartment load, not paint. A eurokraft pro double-row boltless bay listed on 20 September 2026 as shelves 1000 x (2 x 400) mm, galvanized, 2,000 mm high, sold at 599 CHF net per starter unit, with 250 kg per shelf and 1,800 kg per bay. A matching eurokraft pro add-on with visible-storage bins was 609 CHF net: 10 shelves, 60 polyethylene bins, 150 kg compartment load, 1,300 kg bay load. A grey eurokraft pro heavy-duty boltless starter, 3,000 x 750 x 800 mm, was 719 CHF net with 300 kg per shelf, 2,400 kg per bay, and a 6 to 9 working-day lead time. Racks ship knocked down. If height is more than five times depth, the sheet calls for wall fixing; anchors are site-supplied.
- eurokraft pro double-row boltless starter, 2000 mm, 1000 x 400 mm shelves: 599 CHF net on 20 September 2026
- eurokraft pro bin-rack add-on, 60 bins, 10 shelves: 609 CHF net
- eurokraft pro heavy-duty boltless starter 3000 x 750 x 800 mm: 719 CHF net, 6 to 9 working days
- eurokraft pro pallet truck, polyurethane wheels, 2300 kg: 1,125 CHF net listed
- eurokraft pro mesh-back task chair, 600 mm back: 475 CHF net (529 CHF as the 30-day low on the page)
- ratioform flow mailer sleeves and Light tubes: about 0.75 to 1.25 CHF net each in pack quantities
Check live net prices, bay loads, and lead times on kaiserkraft.ch before you lock a rack or packing SKU into an ERP punch-out.
Open the Swiss KAISER+KRAFT catalog →Packing C-parts share the checkout with a 2.3-tonne truck
Packing is not a side aisle. ratioform mailer tubes, corner protection, and void fill sit in the same cart as steel. On 20 September 2026, ratioform flow mailer sleeves started around 1.25 CHF net, a Light mailing tube around 0.99 CHF, a flow post sleeve around 0.75 CHF, and foam corner pads from about 0.17 CHF, often in packs of 20. Those are C-parts: high frequency, low unit price, which is why the e-procurement page pushes punch-out catalogs. Packaging materials are excluded from the durability guarantee, so do not expect a 10-year promise on cardboard. If a size is missing, the FAQ says the team can source beyond the webshop; that is a quote path, not a listed SKU.
Treat moving equipment, seating, and chemical storage as three different purchase types. The eurokraft pro pallet truck with polyurethane wheels listed 1,125 CHF net on 20 September 2026; capacity is 2,300 kg, fork length 1,150 mm, lift 85 to 195 mm, signal blue RAL 5005, delivered assembled at about 70 kg. Hydraulics and wheels are carved out of the 10-year durability guarantee, so the headline does not cover the parts that wear first. A eurokraft pro mesh-back task chair with 600 mm back was 475 CHF net, rated to 110 kg and up to eight hours, with DIN EN 1335 parts 1 to 3, GS mark, and a Trevira CS seat. A steel eurokraft pro hazardous-goods depot for one 1,000 L IBC is galvanized, lockable, and ÜHP-tested. Confirm Swiss storage rules with your safety officer; the catalog is equipment, not a permit.
Curb freight is free; assembly and hall CAD are not
Frei Haus on kaiserkraft.ch means the catalog or web price already includes carriage to the curb or goods-in, plus packing and transport insurance. You do not add a shipping line at checkout. On request, selected lines can go Frei Verwendungsstelle, to the workstation, warehouse slot, or site. The FAQ says more than half of orders ship from stock and stocked goods usually arrive within three working days; the binding date is the order confirmation. You can ask for a firm appointment (Terminlieferung or Festtermin). Track with customer number and order number. Inspect freight damage and notify customer service in writing within one week. Under the AGB, risk passes on handover, and shipments stay inside Switzerland.
A green box on many product pages flags extra services. For office furniture and racking, assembly is offered at about 15 percent of catalog price: technicians build on site and take packaging away. Workshop and warehouse kit needs an individual quote. Whole-hall jobs — in-plant offices, steel platforms, crane systems, barriers, labs — go through project planning, 3D layout, delivery, optional installation, and aftercare. A WILO Group quote on the homepage is a project reference, not a consumer review. RAL special colors can be added on some SKUs from the product page. Inspection, maintenance, and spare parts years later run through service@kaiserkraft.ch. Budget the surcharge before the truck arrives.
Fourteen-day invoices, punch-out, and the unused-goods clock
Company-linked profiles let an administrator invite users for seven days and assign Administrator, Approver, Main Purchaser, Buyer, or Finance. Buyers raise carts that need approval; Finance can see history but cannot order. E-procurement specialists sit at +41 41 747 10 00 and e-procurement@kaiserkraft.ch. Documented options include OCI up to version 4 and PunchOut Level 1 and 2, static catalogs in BMEcat, CIF, Excel, CSV, or TXT, and EDI with EDIFACT, OpenTrans, cXML, SAP IDocs, ZUGFeRD, and XRechnung. Customized Web can add a logo, budgets, and approval flows without your own procurement suite. A free print catalog and a digital flip catalog are still offered via the contact form.
Unused goods in original packaging can be returned within 30 days of delivery. Contact customer service or open a return in order history; KAISER+KRAFT sets a pickup, pays return freight, and refunds the purchase price. Direct drop-off with the carrier is not allowed. Custom-made items and special-price goods are excluded. Durability guarantee is three years on shop goods and eurokraft basic, ten years on eurokraft pro, and up to 15 years on selected homepage lines. The AGB clock starts when the order-confirmation email arrives, not at goods-in. Remedy is repair or replacement at KAISER+KRAFT’s choice; cash refund is excluded under the guarantee clause. Carve-outs include motors, hydraulics, wheels, batteries, electrical appliances, misuse, wear, and packaging. Swiss law applies; venue is Steinhausen.
Confirm Switzerland-only freight, 14-day invoices, and assembly add-ons on kaiserkraft.ch, then place the order with the Steinhausen service desk if you need a firm date.
Review delivery and account options →Treat kaiserkraft.ch as a Steinhausen B2B catalog with free Swiss curb freight: buy on bay load and net invoices, not on weekend décor, and read the hydraulics-and-wheels carve-out before you trust a 10-year badge on a pallet truck.
— Ethan Cole
FAQ: ordering workplace equipment on kaiserkraft.ch
Does kaiserkraft.ch deliver only inside Switzerland?
Yes. Clause 4e of the Swiss business terms states that deliveries are made exclusively in Switzerland. The legal seller is KAISER+KRAFT AG in Steinhausen, with a branch in St. Sulpice for western Switzerland, not a pan-European warehouse you can redirect to an EU street. If your receiving dock is in Germany, France, or Italy, use that country’s KAISER+KRAFT shop instead of kaiserkraft.ch. Inside Switzerland, the default is free curb or goods-in delivery; point-of-use unloading is a request. Stocked lines are described as typically three working days, with the confirmation as the contract date.
Why do I see net prices until I switch to Privatkunde?
Because the catalog is written for trade. The FAQ says displayed prices are final prices before statutory VAT until you select Privatkunde in the header or log in on a private account, which then shows gross. Swiss standard VAT was 8.1 percent on 20 September 2026. Business customers can pay by invoice in 14 days net, Twint, PayPal, or card; private checkouts listed PayPal, card, or prepayment. There is no minimum order. An automatic email acknowledges the web order; a later order confirmation accepts it. Under the AGB, KAISER+KRAFT may accept within five working days or by shipping the goods. Title stays with the seller until paid.
Which goods cannot come back in 30 days?
The 30-day window is for unused goods in original packaging, counted from delivery. You must tell KAISER+KRAFT within those 30 days; the company then names a return address or arranges pickup at its cost and refunds the price. Specials and custom-made items, including many RAL color jobs and quote-built hall systems, are out of that right. Worn or incomplete returns can be refused. Do not hand the parcel to the original carrier and hope. Freight damage is a different clock: written notice to customer service within one week. Open the crate at goods-in and photograph damage before you sign away the complaint.
What does the 10-year eurokraft pro guarantee actually cover?
It is a durability guarantee from KAISER+KRAFT AG, Erlenweg 8, 6312 Steinhausen, valid in Switzerland, on eurokraft pro products for ten years. Shop-wide cover is three years, with some lines marketed up to 15 years. It does not cover motors, controls, gearboxes, batteries, hydraulics, wheels and casters, electrical appliances, misuse, wear, impact, heat, acid, unsuitable accessories, or packing materials. That list matters on a pallet truck: the compact hydraulics and polyurethane wheels sit in the exclusion. The period starts at the order-confirmation email. KAISER+KRAFT chooses repair or replacement; a purchase-price refund is excluded under the guarantee text. Third-party brand warranties, if any, run against those brands.
Can I book a fixed delivery day and paid assembly?
Yes, with a call or mail to service. The FAQ allows binding delivery dates if you arrange them with the desk. Standard remains curb or goods-in; Frei Verwendungsstelle is extra conversation. Assembly on many office and racking SKUs is listed at about 15 percent of catalog price, with packaging removed. Warehouse and workshop machines need a quoted visit. Hall-scale work uses 3D planning and a project offer, not the mini-cart. After-sales spare parts and maintenance on selected devices stay with customer service years later. If your dock has no forklift, say so when you request point-of-use delivery, and keep +41 41 747 10 25 on the purchase order.
