The official shop is a curated catalog, not a clinic
Jacksongalaxy.com is the official web shop of cat behaviorist Jackson Galaxy, host of Animal Planet’s My Cat From Hell. It is a curated catalog, not a big-box pet aisle and not a veterinary practice. On 20 September 2026 Jackson’s Picks listed Scratchify! Incline Scratcher at $47.99, the Ultimate Peacemaker Set at $74.95, Gotcha! Cat Wand Toy at $16.99, Whiskerware bowls at $24.99, and Scrub Meowt! at $8.99. Shop groups include Behavioral Wellness, Health & Supplements, For Cats, For Cats & Dogs, For People, and Shop to Give Back. Galaxy’s line sits beside Inaba, Square Paws, Vetreska, and The Refined Feline. This guide covers gear you can order. It does not diagnose a cat or replace a veterinarian.
Start with the hunt-catch-eat loop, then shop
The store’s organizing idea is Cat Mojo, the phrase Galaxy uses in Total Cat Mojo: The Ultimate Guide to Life with Your Cat, a 384-page paperback listed at $21.00. Official copy describes Mojo as the confidence a cat shows when it can hunt, catch, kill, eat, groom, and sleep. That is a household-setup idea, not a medical diagnosis. First-time carts often skip play and jump to a drop or a bowl. The Hunt, Catch, Kill, Eat, Groom, Sleep Bundle was $89.99 against $107.92 on 20 September 2026. You do not need that kit. You do need a daily play session that ends in a meal, plus a scratch surface the cat uses, before you add supplements or flower essences.
Wands and kickers that do the daily work
Interactive play is the job most Jackson Galaxy toys are built to do. Gotcha! is a telescoping wand with a retractable cord about 30 inches, a wand about 25 inches, and replaceable natural feathers, listed at $16.99. Official tips: do not stand still waving it; drag it as prey, let it fly, allow catches, then feed. Kangaroo Kicker at $15.99 is catnip-free and springs back; Mega Love Cat Kicker sat at $18.99. Satellites were $4.99 and Springles! $3.99. Supervise every session. Feathers and strings fail; official cautions say inspect toys, retire damaged ones, and keep them away from children.
- Gotcha! Cat Wand Toy: $16.99 as listed 20 September 2026; replaceable natural feathers
- Catch Me If You Can wand bundle $27.99; Gotcha! Wand Bundle $22.98
- Kangaroo Kicker $15.99, catnip-free; Mega Love Cat Kicker $18.99
- Satellites $4.99; Springles! $3.99; pair bundle $8.99
- Ultimate Toy Joy Cat Bundle $54.99; Clicker Training Cat Bundle $32.99
Scratchify! and the furniture that ships from someone else
Scratchify! Incline Scratcher is Galaxy’s own angled scratcher, listed at $47.99. Official specs: 14.6 by 10.6 by 7.09 inches, about two pounds, rubber-lined base, no assembly, 70 percent poplar-bark plywood, 20 percent cork, 10 percent cardboard, made in China. The product page says it cannot be returned, and the shipping page excludes it from free U.S. shipping, so $47.99 is not the landed cost. Jackson Galaxy's Basic Cat Mat was $9.99; the Basic Mat Starter Pack $29.97. Convertible Clamshell Cat Bed was $39.99 and Donut Disturb $34.99. Both beds are non-returnable once opened. Buy this aisle for Galaxy’s incline, not because a grocery cardboard pad cannot scratch.
The same storefront also sells partner furniture that ships from another warehouse. On 20 September 2026 the catalog listed an A-Frame Cat Bed by The Refined Feline at $124.99, a Blooming Cactus Cat Tree by Vetreska at $189.99 (sold out at fetch), and Square Paws Endless Buffet scratch pads at $87.30 for a two-pack. Those brands sit on the free-shipping exclusion list with Armarkat, Catastrophic Creations, Hauspanther, Mau Pets, PetSafe Drinkwell, and Travel Cat. Vetreska notes free shipping at $100 of its own items. Partner returns follow the partner. If you only want a Galaxy scratcher, stay on Scratchify! and email support@jacksongalaxy.com before you add a tree.
Whiskerware bowls: buy one shape first
Whiskerware is Galaxy’s ceramic dish line. The Tilted Bowl and the Oval Bowl were each $24.99 on 20 September 2026. The tilted SKU is 7.48 by 6.1 by 3.35 inches, about 16.4 ounces, dishwasher-safe, microwave-safe, lead-free, cadmium-free, and made in a human food-grade facility in China. Official copy says the wide oval keeps whiskers off the rim. That is a feeding-setup claim, not a veterinary finding. Opened bowls are non-returnable, so order one shape first. A senior cat who eats while lying down may like the tilt; a cat that already finishes meals from a wide saucer may not. Pair any new bowl with play, then food. Ceramic alone will not change appetite.
Check live prices, bundle discounts, and in-stock toys on jacksongalaxy.com before you lock a cart.
Open the Jackson Galaxy store →Cleaners for the house, not for a diagnosis
The human-facing shelf is for households that already have cats. Scrub Meowt! stain and odor remover was $8.99. EX Stain & Odor Eliminator (23 ounces) was $24.99; the EX bundle was $39.99. Meowt Laundry Booster sat at $19.99. The Ultimate Cleaner Bundle was $69.99 and The Clean Start Bundle $69.99. These are household cleaners sold next to cat gear, not medical products. The Porta-Pawty travel litter box was $34.99 and sold out at fetch. Sustainably Yours litter and Litter Genie pails are free-ship exclusions when in stock. If odor is the only job, a cleaner bundle is the honest first cart. If a cat is urinating outside the box from pain or illness, that is a veterinary visit, not a spray.
Flower essences and powders: read the label, then call your vet
Behavioral Wellness needs the most caution. Peacemaker, Bully Solution, Scaredy Cat, and Stress Stopper were each $29.95 on 20 September 2026. Emergency Support, still noted as formerly Intensive Care, showed $14.98. The Ultimate Peacemaker Set was $74.95. Official pages describe Jackson Galaxy Solutions as flower-essence blends in spring water with alcohol as a preservative, designed with Dr. Jean Hofve. The store says they are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. You tap the bottle, then apply drops to fur, food, water, or a room mist. That is a wellness ritual, not a prescription, and not a reason to delay a vet exam for aggression, spraying, or sudden fear.
Complete Cat Probiotics with Prebiotics and Enzymes by Jackson Galaxy was $49.95, with a subscribe price of $47.45 on the product page. The listing calls the powder flavorless, human-grade, and made in the United States, with a 120-day adult supply at one-quarter gram daily and half that for kittens. Live guaranteed analysis includes lactic-acid bacteria at 5 times 10 to the ninth CFU per gram plus named enzymes. B12 For Cats was $37.95 and sold out at fetch. Ultimate Skin Soother Set was $74.95; Happier Tummy Bundle $115.85. Treat these as pet-store supplements. Ask a veterinarian before adding powder to a cat with diagnosed disease, and do not use a product page as diagnostics.
- Solutions: 2 oz bottles with a glass dropper; spring water, alcohol preservative, listed flower or gem essences
- Store disclaimer: not FDA evaluated; not intended to diagnose, treat, cure, or prevent disease; ask a veterinarian first
- Solutions return window is 60 days; most other goods 30 days; no exchanges
- Do not mix formulas in one dropper; use a base in water or food and a second formula on fur or as a mist
- Store opened bottles in a cabinet; the shop says they keep up to two years if stored that way
- Probiotics and B12 are pet supplements; a vet visit comes first if stools, appetite, or energy change suddenly
Who should fill a cart, and who should walk away
Total Cat Mojo at $21.00 is the cheapest way to test Galaxy’s framework. The book bundle was $84.99. Inaba Churu packs (20 tubes $19.99, 40 tubes $39.99) sit next to clicker kits. The store fits U.S. households that already like Galaxy’s videos and want his wand, scratcher, or bowl. Skip it if you need international shipping, a licensed veterinary behaviorist on retainer, a grocery-endcap wand, or a walk-in clinic. Apparel such as the boop beanie at $19.99, denim hat at $27.99, mug at $14.99, and patch at $12.99 is made to order and cannot be returned except for a misprint or defect.
Buy the wand and a scratcher you will actually use every day before you spend on flower essences. The store is honest about Mojo as a routine. It is not a clinic, and the return math punishes unused beds and opened bowls.
— Jordan Blake
Checkout, the $65 free-ship line, and return math
Checkout is a standard U.S. cart. A homepage newsletter offer advertised $5 off a first order; promotions may not combine. After dispatch you get a tracking email. Some SKUs ship from partner locations and take longer. Address changes cannot be made after checkout; packages returned for a bad address are refunded without shipping fees. Free U.S. shipping, including Puerto Rico, was advertised on orders of $65 or more to one address as of 20 September 2026. Exclusions include Scratchify!, The Wallflower Bundle, Sustainably Yours litter, Litter Genie Plus pails, Ripple Rug, all apparel, and the partner brands above. A faster method at checkout still costs extra.
Returns start at jacksongalaxy.com/returns within 30 days of delivery. The shop covers a prepaid label. Refunds take a $10 restocking fee; store credit takes $5. There are no exchanges, and outbound shipping is not refunded. After approval you have 15 days to ship; a mismatch in condition can void the refund. Bundles must come back complete. Damaged or wrong items need contact within 30 days and may need photos. Opened kickers and catnip pods are non-returnable, as are opened beds, mats, harnesses, fountains, Whiskerware, and Scratchify!. Solutions get 60 days. Partner brands follow partner rules. Care: 833-886-CATS (2287), Monday through Friday 10 a.m. to 2 p.m. Pacific, or support@jacksongalaxy.com.
Confirm stock, free-ship exclusions, and the live return form on jacksongalaxy.com before you pay.
Shop Jackson Galaxy gear →Frequently asked questions about Jackson Galaxy orders
Does the store ship to Canada, Mexico, or the EU?
No. The shipping policy on jacksongalaxy.com, checked on 20 September 2026, says the shop does not ship outside the United States except APO and FPO addresses and U.S. territories. Free-shipping promotions apply to online U.S. orders, including Puerto Rico, sent to one U.S. address. An older note hoped to add international shipping by late 2024 or early 2025; that option was still missing on the live page. If you live in Canada, Mexico, or the EU, do not start a cart expecting a checkout workaround. Some methods vanish by ZIP code. Tracking arrives by email after dispatch. Delivery depends on origin, destination, and Post Office acceptance, so treat any date as an estimate.
What happens if Scratchify! or a bed is a miss?
Plan as if you are keeping it. Scratchify! is non-returnable on its product page and is excluded from free shipping. Donut Disturb, the Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Snuffle Mat, Ripple Rug, Whisker Box, Kitty Holster harnesses, water fountains, and Whiskerware bowls are non-returnable once opened, for hygiene. Kickers and catnip pods are listed as non-returnable even unused. If a shipment arrives damaged or wrong, write support@jacksongalaxy.com or call 833-886-CATS within 30 days with photos. That path is not a change-of-mind return. For partner furniture from Catastrophic Creations, Hauspanther, Mau Pets, The Refined Feline, or Vetreska, ask which warehouse shipped it before you assume Galaxy restocking fees apply.
Can I use Peacemaker instead of seeing a veterinarian?
No. Peacemaker is a $29.95 flower-essence blend sold for multi-pet tension. The Ultimate Peacemaker Set adds Bully Solution and Self-Esteem and was $74.95 on 20 September 2026. Official steps: tap the bottle five to ten times, put Bully on the aggressor, Peacemaker in shared water, and Self-Esteem on the victim, three to four times a day. The same pages say results vary and some animals show nothing for six to eight weeks. Flower essences are not FDA evaluated and are not intended to diagnose, treat, cure, or prevent disease. Sudden biting, spraying, hiding, or appetite loss still belongs with a veterinarian. This guide covers pet products only and is not veterinary advice.
How do I start a return or talk to a person?
Use jacksongalaxy.com/returns within 30 days of delivery for most goods, or 60 days for Jackson Galaxy Solutions. After approval you print a prepaid label and have 15 days to ship. Refunds keep a $10 restocking fee; store credit keeps $5; outbound postage stays with the shop; exchanges are not offered. Bundles come back as a full set. Made-to-order apparel is returnable only if it arrives misprinted or damaged. For other questions, call 833-886-CATS (2287) Monday through Friday, 10 a.m. to 2 p.m. Pacific, or email support@jacksongalaxy.com. Hours are short, so email is safer outside that window. The homepage also lists paid consultations, live shows, Cat Camp, and the Jackson Galaxy Project; those are booking paths, not order tracking.
Is a named bundle cheaper than building the same cart?
Sometimes, if you already wanted every piece. On 20 September 2026 kits showed real cuts: Ultimate Peacemaker Set $74.95 from $89.85, Hunt, Catch, Kill, Eat, Groom, Sleep Bundle $89.99 from $107.92, Ultimate Cleaner Bundle $69.99, Happy As A Clam $59.99, Ultimate Toy Joy $54.99, and the book bundle $84.99. Happier Tummy was only $2 off at $115.85. A bundle return requires every item, so a kit is a poor choice if you only wanted the wand. Watch the $65 free-ship line: a $54.99 toy kit still pays freight, while a $24.99 Whiskerware bowl can clear the threshold unless an excluded SKU is in the bag. Recheck the live page; sale prices move.
