Hudson Reed Buying Guide: Measuring Pipe Centres Before You Order Brass and Steel From Burnley

The brass leaves Burnley; the last metre belongs to your plumber

hudsonreed.com is the commercial catalog for Hudson Reed taps, showers, designer radiators, heated towel rails, accessories, and kitchen taps. The seller is Limitless Digital Group Limited, Companies House 03955231, trading as Hudson Reed from Units 1-2 Dawson Court, Billington Road Industrial Estate, Burnley, Lancashire BB11 5UB. UK VAT is published as GB 248 1604 10. Limitless acquired the brand globally in 2016 and lists sister brands Best Heating and Big Bathroom Shop on limitlessdigital.com. Operator paperwork lists customer services on +44 1282 477975. Cartons leave Lancashire. Nobody from the company dry-fits a basin in your apartment.

Italian traffic on that catalog usually lands on it.hudsonreed.com. The March 2023 conditions name Hudson Reed Italia as a trading style of Limitless Digital Group Ltd at the same Burnley address, with Italian VAT IT00343609996. The FAQ states there is no showroom and no printed catalog. Limitless says it markets into the United Kingdom, Ireland, the United States, Germany, France, the Netherlands, Italy, and Spain across nine websites. usa.hudsonreed.com/terms also names the same company; that US store now sells heating only and has dropped showers and basin taps. This merchant is not the Hattingen shop at neuesbad.de. Different company, different domain, different warehouse, different invoice.

Photograph the pipe centres on the wall you already have

Remote bathroom buying fails when you guess the pipe centres. Photograph the finished wall, the basin hole count, the shower type (exposed column versus concealed body), the radiator flow and return, and the waste diameter before anything hits the cart. The Italian FAQ states each mixer ships with a braided inlet flex described as 35 mm for the standard inlet, and that extra fittings come from your plumber. Radiator valves are usually straight when pipes rise from the floor and angled when they exit the wall; listed adapters include 12 mm, 14 mm, 15 mm, and 16 mm, with 15 mm as the copper default. If a sheet is silent on a centre, leave that figure unpublished and ask the fitter.

Elizabeth brass: a one-hole basin mixer and a thermostatic shower body

On 24 September 2026 the Hudson Reed Elizabeth single-hole traditional basin mixer with lever handles, listing 82073, opened at 185.00 euros including VAT. The sheet lists brass, ceramic discs, deck mounting, one tap hole, width 55 mm, height 170 mm, depth 120 mm, and 1.42 kg. Inlet flexes are 1/2 inch with a 3/8 inch adapter. Minimum pressure is 0.2 bar, recommended 0.5 bar, maximum 5.0 bar, with 12 litres per minute at the recommended pressure. Commercial cover on that page is 10 years; certification is EN817:2008. The waste is sold separately. Under the 500-euro free-shipping threshold the page added 24.95 euros for standard Italian delivery.

The matching Elizabeth thermostatic shower system with diverter and handset, listing 104662, opened at 305.00 euros including VAT the same day. It is a two-way concealed body in brass with ceramic discs, recommended 1.0 bar, minimum 0.5 bar, maximum 5.0 bar, and 17 litres per minute at the recommended pressure. Finishes listed include brushed gold, chrome with black, and chrome with white. Commercial cover is 10 years; the sheet cites EN1111:2017. The Elizabeth three-way thermostatic column in chrome and black, listing 86312, sat at 500.00 euros including VAT with free standard shipping, a 194 mm head, and a 1.75 m hose. An exposed two-way Elizabeth column, listing 86356, listed at 540.00 euros. None of those pages includes a fitter.

• Elizabeth single-hole lever basin mixer, listing 82073: from 185.00 euros incl. VAT on 24 September 2026; 55 x 120 x 170 mm; 10-year cover; waste sold separately
• Elizabeth thermostatic shower with diverter and handset, listing 104662: from 305.00 euros incl. VAT; 0.5–5.0 bar; 17 l/min at 1.0 bar; 10 years
• Elizabeth three-way thermostatic column chrome/black, listing 86312: 500.00 euros incl. VAT; 194 mm head; 1.75 m hose; free standard shipping
• Elizabeth exposed two-way thermostatic column, listing 86356: 540.00 euros incl. VAT

Revive steel: vertical panels, valves you still pick, and a 20-year stamp

Designer heating is the other half of the catalog. The Revive vertical single- or double-panel radiator, listing 113801, listed from 260.00 euros including VAT on 24 September 2026, marked down from 325.00 euros. Height is published at 1,780 mm; inlet is 1/2 inch; floor-to-thread centre is listed as a 300 mm minimum; maximum pressure is 10 bar; material is steel with a powder-coated satin finish and oval columns. The box includes wall fixings, plugs, a blanking plug, and a bleed valve. Certification is EN442 with CE marking. Commercial cover on that page is 20 years. The shop warns you not to drill bracket holes or set pipework until the panel and valves are in your hands.

Valves are a second line item. Square angled radiator valves opened from 65.00 euros. The FAQ says you cannot add or remove sections if a Revive is the wrong size; you pick another width on the filter. A traditional Condesa chrome towel rail opened from 370.00 euros on the Italian homepage. An Elizabeth mixed towel warmer at 930 mm by 450 mm by 155 mm listed from 528.00 euros, was 660.00, with a 400 W Rotfil element and a 343 W output figure on the sheet. Revive Slim ECOSO electric vertical panels opened from 372.00 to 465.00 euros across homepage tiles the same day, so treat electric prices as live. Heating SKUs still need a heating engineer. They do not arrive commissioned.

• Revive vertical single/double panel, listing 113801: from 260.00 euros (was 325.00) incl. VAT on 24 September 2026; height 1,780 mm; 20-year cover
• Revive double-panel central-connection anthracite variant uses SKU family HRDRAMAFVMVL; confirm width on the live configurator
• Square angled radiator valves: from 65.00 euros; adapters at 12, 14, 15, and 16 mm; 15 mm is the copper default
• Condesa chrome towel rail: from 370.00 euros; Elizabeth mixed 930 x 450 x 155 mm warmer: from 528.00 euros; Revive Slim ECOSO electric: 372.00 to 465.00 euros

Kerbside cartons, pallet weight, and the fee under 500 euros

For Italian addresses, standard shipping is free above 500.00 euros and 24.95 euros below that threshold, usually quoted at 3 to 10 working days. Smaller parcels are often 3 to 5 working days. Pallet freight is quoted at 5 to 10 working days on product pages and terms, while the FAQ also cites 10 to 15 working days for bulky pieces, so read the option you select at checkout. Orders over 40 kg or more than five products go on a pallet. Sicily can take longer. Limitless names itself the importer and says VAT and duties sit in the price you pay. Timed slots cost extra. A German terms PDF lists doorstep-only delivery, with no unpacking and no install.

Checkout is guest or account. Italian conditions list American Express, Mastercard, Visa, debit cards, CartaSì, Postepay, PayPal, Google Pay, Klarna, WorldPay, and bank transfer. Cash on delivery is refused. Card payments run 3D Secure. You get an order email; if it is missing after 24 hours, contact the desk. Available lines are packed within about 24 hours of payment, then a tracking mail follows. Mixed-availability carts may wait for the last piece unless you ask for a split and pay a second ship fee. Pallet drops stay at ground level; the driver is not allowed inside. Do not book the plumber until you have opened the carton. Photograph damage within 14 working days and keep each image under 5 MB.

Thirty-day returns, two-year law, and the invoice that is the warranty

Unwanted goods can go back within 30 days of delivery if you contact the desk first for a return authorisation. Italian conditions also cite the 14-working-day legal withdrawal and then extend a 30-working-day commercial window from the last item in a split delivery. The piece must be unused, complete, and in the original packaging. You pay return freight on a change of mind. Collection quotes have been published up to 1,000 euros for mainland Italy and 1,200 euros for difficult island addresses. Refunds run within 14 days of the warehouse receiving the goods or accepting tracking proof, back to the original method. Installed taps are not a dry-fit return. Factory defects can travel back at the merchant’s cost once photos are accepted.

Italian consumers keep the two-year legal conformity cover. Commercial cover is extra and is printed on the invoice; the FAQ says published commercial terms run from 5 to 20 years depending on the SKU. Elizabeth brass pages we checked say 10 years; the Revive panel we checked says 20 years. Wear parts — cartridges, ceramic discs, seals, and water-carrying hoses — sit on a shorter clock. The commercial promise is void if a qualified installer did not follow the downloadable guide, or if damage comes from limescale, abrasive cleaners, or knocks on the job. US terms still publish 10 years against manufacturing defects, 10 years on chrome finish, and 5 years on stainless. Installation labour is never in the box.

Order if you can measure; walk away if you need a dry-fit room

This shop is for remote bathroom buyers who already have a tape measure and a plumber’s mobile number. You can read a technical sheet, photograph pipe centres, accept a kerbside pallet, carry a steel panel up a stair, and book a qualified fitter after you have inspected the goods. Private households and trade accounts are both allowed; trade buyers who store an Italian VAT number on a business account can see prices without VAT at payment. You are comfortable with a UK warehouse sending a carton to an Italian, or other country-shop, address. If that describes your renovation, hudsonreed.com is a catalog you can actually use.

Skip the cart if you need a dry-fit showroom, a paper brochure, cash on delivery, or an in-home measure-and-install. Skip it if you cannot confirm operating pressure, hole count, or radiator output, or if you expect the courier to unpack, place, or commission the goods. Skip concealed showers unless your plumber has already specified the in-wall body. Skip mixed or electric towel rails if you do not have a heating engineer lined up. Limitless will not add or remove radiator sections. Country sites differ: the US shop no longer sells taps and showers. Prices move; the figures here are the live listings we recorded on 24 September 2026, not a contract.

Hudson Reed is a Burnley carton and a downloadable fitting guide, not a local showroom. Measure the centres, hire the plumber after you open the box, and treat every millimetre that is missing from the sheet as unpublished.

— Maya Torres

FAQ

Is hudsonreed.com a local Italian showroom I can visit?

No. The Italian FAQ states the merchant sells only online and has no showroom and no paper catalog. hudsonreed.com is the commercial catalog; Italian checkouts typically run on it.hudsonreed.com under Hudson Reed Italia, a trading style of Limitless Digital Group Ltd at Dawson Court, Billington Road, Burnley BB11 5UB. Italian calls use the toll-free line 800 786 066. The contact page listed Monday to Thursday 09:30–18:00 with Friday closed, while the conditions still print Monday to Friday 09:30–18:00 Italian time, so confirm hours before you dial. Email is infoit@hudsonreed.com; technical questions can go to supportotecnico@hudsonreed.com. The UK operator line remains +44 1282 477975.

What does standard delivery cost, and how long does a pallet take?

On the Italian shop, standard delivery is free above 500.00 euros and 24.95 euros below that threshold, usually quoted at 3 to 10 working days. Small parcels are often 3 to 5 working days. Pallet jobs — anything over 40 kg or more than five products — are quoted at 5 to 10 working days on product pages and terms, while the FAQ also cites 10 to 15 working days for bulky pieces, so trust the option you click at checkout. Sicily can run longer. Timed slots cost extra. The driver leaves goods at ground level and does not unpack or install. Limitless says it is the importer, so VAT and duties should already sit in the total. Do not book the plumber until the carton is open.

Can I send a tap back after the plumber has fitted it?

Not as an unwanted-goods return. The 30-day window, and the 14-working-day legal withdrawal, require the piece unused, complete, and in the original packaging. You must contact the desk first for an authorisation; sending a box without notice is treated as your risk. You pay return freight on a change of mind. Collection quotes have been published up to 1,000 euros for mainland Italy and 1,200 euros for difficult island addresses. Refunds are aimed at 14 days after the warehouse has the goods or accepts tracking proof, back to the original method. If a carton arrives damaged, email photos under 5 MB within 14 working days. Factory defects can move under legal or commercial cover, but install labour is excluded. Fit only after you inspect.

Do Elizabeth mixers arrive with every fitting an Italian plumber needs?

They arrive with the flexes the sheet names, not with a full local install kit. The Elizabeth basin mixer, listing 82073, lists 1/2 inch flexes with a 3/8 inch adapter. The FAQ adds that each mixer ships with a braided inlet flex described as 35 mm for the standard inlet, and that extra accessories must be bought through your plumber. Concealed Elizabeth shower listing 104662 is a two-way body with handset and hose, not a complete tiled wet-room package. Waste valves for basins are sold separately. Radiator valves are a second SKU, with 12, 14, 15, and 16 mm adapters published and 15 mm treated as the copper default. If a centre is missing from the guide, treat it as unpublished.

How long is the cover on an Elizabeth mixer versus a Revive radiator?

Italian law gives a two-year conformity cover on consumer goods. Commercial cover sits on top and is printed on the invoice, which the conditions call the warranty document. The FAQ says commercial terms run from 5 to 20 years by SKU. Elizabeth basin mixer 82073 and Elizabeth shower 104662 both printed 10 years on 24 September 2026. Revive vertical panel 113801 printed 20 years. Wear parts such as cartridges, ceramic discs, seals, and water-carrying hoses sit on a shorter clock. Commercial cover expects a qualified installer and the downloadable guide; limescale, abrasive cleaners, and knocks during fitting void it. US terms still publish 10 years against manufacturing defects, 10 years on chrome finish, and 5 years on stainless. Labour is never included.