Portugal packs the house tubs; the rest of the aisle is a warehouse
Zumub is a Portuguese sports-nutrition manufacturer and catalog retailer, not a US warehouse with a translated checkout. Zumub S.A. was founded in 2010 and sits in the Lisbon area. Terms checked on 17 September 2026 name Zumub SA, Estrada Ligeiras 34, 2735-337 Agualva-Cacém, Portugal, NIF PT509560237, as owner of www.zumub.com under Portuguese law. Goods on the site are legal in Portugal; you must check whether a SKU is allowed where you live. The B2B arm lists Rua Marciano Tomáz da Costa 24, Armazém 20, 2739-510 São Marcos, plus Zumub Labs and Delnext. You buy from that group, not from a pharmacy.
The wholesale page says the firm developed more than 500 products and runs Zumub Labs in Portugal to make food supplements, with house goods described as HACCP compliant. That is a food-safety system, not a medical certificate and not batch-level anti-doping cover for every SKU. Email is info@zumub.com. The Portuguese contact page lists weekday phone and email hours from 10:00 to 12:00 and 14:00 to 16:00. Warehouse collection runs Monday to Friday, 9:00 to 18:00, at Estrada Ligeiras 34. Homepage marketing the same day cites more than three million orders and a 4.7 out of 5 score with more than 11,000 Google comments. Treat those as seller figures.
Three ways to buy: Zumub, Zumub Professional, and imported labels
House tubs are the cheap pantry fill. On the English homepage checked 17 September 2026, Creatine 1 kg listed at £26.47, Creatine 500 g at £15.88, Creatine (Creapure®) 500 g at £43.74, 100% Whey Concentrate 1 kg at £46.47, 100% Whey Isolate 1 kg at £35.22, Omega 3 90 softgels at £5.47, and Multivitamin + Mineral 100 capsules at £6.84. Those are sterling cart prices that day, not a lock. Terms take GBP in the United Kingdom and euros elsewhere, so refresh checkout in your market. The chocolate whey-concentrate panel lists 21.4 g of protein per 30 g scoop.
Zumub Professional is a separate house range. Pages for Creatine Monohydrate Professional, Whey Isolate Professional, Casein Professional, Omega 3 Professional, and Multivitamin + Mineral Professional describe LGC testing, the laboratory associated with Informed Sport. That wording covers those SKUs as listed, not every creatine or whey. Creapure® creatine is a German-origin grade on a different page. The brands directory also lists Optimum Nutrition, Biotech USA, Scitec Nutrition, Science In Sport, OstroVit, and MuscleTech. Third-party tubs follow their own labels. Homepage packs are bundles, not training plans.
- House Zumub powders and capsules: whey, creatine, omega-3, multivitamins, liquid egg whites
- Zumub Professional SKUs whose pages cite LGC anti-doping testing
- Creapure® creatine as a separate listing from Professional creatine
- Third-party brands including Optimum Nutrition, Biotech USA, Scitec Nutrition, and Science In Sport
- Snack and meal items such as Raw Bar and ready-meal packs as listed
- An Outlet aisle whose discounted goods cannot be returned
Who this shop is for, and who should spend elsewhere
Zumub fits an adult in the European Union who already trains, already eats enough food, and wants protein powder, creatine, or a basic vitamin from a Portuguese warehouse at promotional prices. It also fits someone near Agualva-Cacém who can collect at the warehouse and skip courier fees. Shoppers who want one cart with house whey and a named import such as Optimum Nutrition or Biotech USA will find that mix. Repeat buyers who use cashback coupons, a qualifying NEW5 coupon, or a price-match form on identical in-stock barcodes get more from the account tools than a one-tub tourist. Read allergen lines and treat a supplement as food, not a shortcut.
Skip the site if you are under 18; the terms require that age to order. Skip it if you want a product to treat a disease, replace a prescribed medicine, or stand in for a dietitian. Skip it if you need pickup outside Lisbon warehouse hours, evening phone support, or a flavour refund after you tear a seal. Skip Outlet bargains if you might return them, and skip cash on delivery unless you live on mainland Portugal or peninsular Spain. Skip non-EU checkout if you will not pay customs. If you compete in a tested sport, only Professional pages that name LGC even claim that screen, and you still verify the batch under your sport's rules.
- Talk with a clinician before creatine, fish-oil capsules, or a multivitamin if you take prescribed medicines
- Pregnant or breastfeeding people and children should not self-select from a sports catalog
- Read allergen statements: whey and casein are milk; Omega 3 90 softgels list fish oil and bovine gelatine
- Food supplements do not replace a varied diet; follow the serving on the pack
- A tested-sport athlete should only consider SKUs whose pages name LGC testing, then confirm the batch
- Use a licensed pharmacy or physician when you actually need a medicine
House whey, creatine, and Professional SKUs ship from Portugal. Check live prices, the 14:00 GMT cutoff, and your country's free-shipping line before you pay.
Browse Zumub proteins and creatine →First cart: age gate, NEW5, and the payment menu
The help page is linear. Search, choose flavour or size, add to cart, open checkout, log in or create an account, pick delivery and payment, then confirm. You must be 18 and give real details. The first email is not the sale; the contract forms when you get the dispatch notice. New customers may use coupon NEW5 in the first month, online only, not for warehouse pickup, and not if the shop thinks you recycled an old address or IP. Orders confirmed by 14:00 GMT, 15:00 CET, on a working day leave the same day with tracking. Card orders placed by that cutoff ship that business day if stock exists. Price or stock errors can cancel an order with a full refund.
Payment methods change with the shipping country and appear at the second checkout step. Visa and Mastercard run through 3D Secure; unusual carts can trigger a 48 to 72 hour check, and five days of silence cancels the order. PayPal is instant when offered. Bank transfer sends IBAN details by email, holds stock five days, confirms in about one business day inside the EU and up to a week outside it, and ships the day the money lands. Cash on delivery is mainland Portugal and peninsular Spain only, cash at the door, with a €1.90 fee. Portugal also has Multibanco and MB Way; the Netherlands has iDEAL. Except cash on delivery, nothing ships until the full amount arrives.
A Portuguese warehouse will sell you whey at a sale price. It will not design your training week, clear a banned-substance list for your federation, or refund a bag you already scooped. Read the Professional page if testing matters, read the allergen line if dairy or fish is a problem, and treat every other claim as retail copy.
— Maya Torres
Same-day dispatch, EU free-shipping thresholds, and the Cacém counter
The shipping table on zumub.com, checked 17 September 2026, prices postage by country and weight. Mainland Portugal starts at €2.99 with free shipping over €30 and a listed one-working-day delivery; Madeira, the Azores, and Porto Santo start at €4.99 with a €50 free bar. Peninsular Spain matches the €2.99 and €30 pair. France, Germany, and Belgium free-ship from €50; Italy from €50 at a €3.50 start; the Netherlands, Austria, and Luxembourg free-ship from €40. Switzerland starts at CHF 4.99, free from CHF 60, and may attract customs. Other EU countries and non-EU destinations show €9.99 with no free threshold. EU shipments have no extra import tax on the policy page; the United Kingdom and Canary Islands may.
If you can reach Agualva-Cacém, pickup is the cheaper checkout. Collect at Estrada Ligeiras 34, 2735-337 Agualva-Cacém, Monday to Friday from 9:00 to 18:00. Pay online and the team emails when the order is ready and credits 2 percent of the paid amount to your customer area. Pay at collection in cash or by card and the order stays live five days, then cancels. Walk-in tablet orders are allowed. NEW5 does not apply to store pickups. Island surcharges, including Corsica, Sicily, Sardinia, and the Canary Islands, appear when you pick a courier. Wrong addresses and refused customs bills can cut a refund to product value minus both shipping legs.
Sealed returns, outlet dead ends, and the price-match coupon
You may cancel without charge until the dispatch email; if you already paid, that cancel is a full refund. After the parcel leaves, use the return window. EU customers can send back intact, sealed goods in original packaging within 14 days of receipt by contacting customer service with the order number. Refunds go through the original payment method when possible, bank transfer, or store credit with no stated expiry. The English shipping page pays order value minus shipping within five working days after the warehouse receives the return. Opened or used products are refused, and so are Outlet purchases. If Zumub sent the wrong item or the parcel arrived damaged, keep the packaging and write immediately for a full refund including shipping.
The homepage line that Zumub-brand goods come with a satisfaction guarantee sits next to a return rule that still wants intact seals. Read both before you open a pouch. Price Match compares identical new products with the same GTIN or EAN, in stock in both shops, and ignores sale prices. Marketplaces such as eBay are excluded. Submit the form on the product page, wait up to 48 hours, and use any coupon before you order. Selected Professional SKUs advertise 10 percent cashback as a coupon. The Friendship Program at zumub.com/refer gives the friend up to 10 percent off Zumub products and the inviter 5 percent after delivery on baskets over €10, not stacked with the affiliate programme.
Compare house tubs with Optimum Nutrition or Biotech USA in one cart, or collect at Agualva-Cacém if you can reach the warehouse on a weekday.
Open the Zumub catalog →What a sports-nutrition shop cannot promise
Zumub sells food supplements and sports foods. Category titles about muscle, weight, hair, or energy are merchandising, not diagnoses. Creatine monohydrate is a common sports food with a 3 g serving on several Zumub pages; it is not a steroid and it is not a clinic. Omega 3 90 softgels list 2,000 mg of fish oil with 360 mg EPA and 240 mg DHA plus vitamin E; that is a nutrient panel, not a prescription. Collagen powder sits in the Professional row because the seller put it there. Whey concentrate chocolate lists milk, sweeteners, and possible traces of gluten, soy, eggs, nuts, and peanut. Follow the pack. If a symptom is new or already under treatment, close the shop and speak with a clinician.
FAQ
Does every Zumub tub carry LGC anti-doping testing?
No. The wholesale page says Zumub Labs products are HACCP compliant, which is a food-safety system, not a banned-substance screen. LGC testing, described on Professional pages as the laboratory behind Informed Sport, is attached to named Professional SKUs such as Creatine Monohydrate Professional, Whey Isolate Professional, Casein Professional, and Multivitamin + Mineral Professional. Standard Creatine 1 kg, 100% Whey Concentrate, and Creapure® creatine are different listings. If your sport tests athletes, buy only the SKU whose page currently names LGC, keep the lot number, and still follow your federation's registered-product list. Zumub's wording is seller copy. It does not replace a governing-body database.
Can I collect near Lisbon instead of waiting for a courier?
Yes, if you can get to Estrada Ligeiras 34, 2735-337 Agualva-Cacém, Monday to Friday from 9:00 to 18:00. Place the order on zumub.com, choose pickup, and either pay online for immediate picking plus 2 percent store credit, or pay in cash or by card at the desk within five days. Walk-in tablet orders are allowed. The NEW5 coupon is not valid for store pickups. Customer-service hours on the Portuguese contact page are shorter than warehouse hours: weekdays 10:00 to 12:00 and 14:00 to 16:00. If you live in Porto, Madrid, or Berlin, this counter is not a substitute for the courier table.
What if I open a protein bag and dislike the flavour?
Plan on keeping it. The returns policy accepts goods in perfect condition with intact security seals and no signs of use, within 14 days of receipt. Opened or used products are not accepted, and Outlet items are not accepted either. The house-brand satisfaction line still collides with those seal rules, so ask customer service in writing before you assume a tasted whey will be refunded. If the parcel arrived crushed or the SKU is wrong, keep the box and contact info@zumub.com. A flavour you simply dislike after mixing a scoop is the ordinary risk of buying powder online. Sample packs on the homepage exist for that reason.
Will I pay customs in the United Kingdom or Switzerland?
Quite possibly. The shipping policy says European Union deliveries have no additional import taxes on Zumub's side. It names the United Kingdom, Switzerland, Norway, and duty-free zones such as the Canary Islands and Livigno as places where you may owe customs, and it puts that bill on the customer. Switzerland has its own starting rate of CHF 4.99 and a CHF 60 free-shipping threshold. If you refuse the duty, the parcel can return and Zumub may refund only product value minus outbound and return shipping. Confiscated parcels that never come back are not refunded. Check whether the specific supplement is legal in your country before you pay.
Is Zumub a medical supplier or a food shop?
It is a food-supplement and sports-nutrition shop owned by a Portuguese company that also manufactures house brands in Zumub Labs. You must be 18 to order. Labels tell you serving size, allergens, and ingredients. They do not diagnose, treat, or prevent disease. If you need a medicine, a blood test, or a diet for a diagnosed condition, use a licensed clinician and a pharmacy. If you need a kilo of creatine or whey shipped from Portugal, or you live close enough to collect at Agualva-Cacém, Zumub is a practical catalog. Keep children away from open tubs and do not stop a prescribed drug because a product name sounds related to a body part.
