The return form wants your order number first
The online return form on whiteandco.com.au is a small, slightly fussy screen. Order number. Email you used at checkout. That is the whole handshake. If you take their Australia Post label, about nine dollars comes off the refund once the warehouse has checked the bag. I opened the cart on 27 September 2026 with a white linen top sitting in it — the Positano Top, about seventy dollars — and the shipping line still read about ten dollars because I had not crossed the free-postage mark.
This is White & Co Living, the Melbourne women's shop, not a US brand that happens to share the name. Krissy Whitehead started it in 2016 from a suburban kitchen table. Nine years on there are two boutiques, a Moorabbin warehouse, and a team the about page puts at more than twenty. The in-house line is White & Co. The Label. The rest of the site is a curated rack of other labels. Support mail is info@whiteandco.com.au. One address a shopper might need later: 8 Wren Road, Moorabbin, VIC 3189 — posted returns only, not a counter you can walk into.
Do not drop a parcel there. The returns page says warehouse drop-offs will not be accepted. Getting a yes from the portal is a bit of a faff, and walking the bag to Wren Road will not skip it.
Melbourne kitchen table, not a US namesake
If you landed here from a search, pause on the domain. Whiteandco.com.au is an Australian women's fashion retailer with a Malvern East original shop and a Mornington one. It is not a US homewares or apparel company that uses a similar name. The cart currency is Australian dollars. The size chart is Australian numbering. The return clock is written in days including weekends. That is the shop I am writing about.
I had a brief, useless moment wondering whether the American namesake would have a cleaner return desk. Then I closed that tab. This guide is about the Melbourne cart, the Moorabbin bag, and the label that costs about nine dollars if you let them print it.
Who should stay in this cart, and who should close the tab
Stay if you want workaday linen and knits you can wear to the supermarket and still feel put-together, you can wait five to seven business days for a standard Australian parcel, and you will keep tags on until you are sure. Stay if a Try Before You Buy hold on a card does not make you twitch. Stay if you will stand in the bathroom on a Sunday with a tape measure — kettle on, someone asking what is for lunch — and check bust, waist, and hips against the body chart, not the last dress you bought at a chain.
The linen on that Positano Top is a bit slubby. You can see the irregular yarn if you hold it to a window, which is the point of the cloth, not a fault. If that texture reads as unfinished, you will be happier in a jersey tee from the same rack. I think the freight cliff is the real product page. Most everyday pieces sit close enough to one hundred and fifty dollars that one extra knit is how people stop paying the ten-dollar line.
- Skip it if you need a dress tonight and cannot get to Malvern East or Mornington.
- Skip it if you are shopping a strikethrough markdown and assumed you could still send it back.
- Skip it if you want jewellery or socks with a change-of-mind window. Those are carved out for hygiene.
- Skip it if you planned to walk a return into the Moorabbin warehouse. They will not take it at the door.
- Skip it if you need a traditional online exchange. The web desk wants a new purchase plus a return, or store credit.
- Skip it if you are outside Australia and wanted Try Before You Buy. That path is Australia only.
I opened the cart on 27 September 2026
I opened the cart on 27 September 2026. I am only naming two pieces. The Positano Top in white sat at about seventy dollars. A Biarritz raw-edge knit in mocha sat at about one hundred and forty. Around them, tees were about sixty dollars, a simple white dress about ninety, linen pants and slip skirts about one hundred and thirty, a denim skirt about one hundred and fifty. I am not going to stack article numbers. The useful fact is the band: everyday pieces live between about sixty and about one hundred and fifty Australian dollars, which is why the free-postage line quietly steers the cart.
How long any homepage sale lasts was unpublished. Strike prices move. If you are buying because of a percentage, refresh the tile before you pay. A per-line fabric composition for every piece is also not what this guide will invent. Read the product page you are actually buying. I was going to add a third name. I didn't.
Confirm the linen top or knit price, the free-postage line, and the return clock on whiteandco.com.au before you pay. Tiles on 27 September 2026 were not a promise they stay.
Open the live White & Co cart →The $150 cliff, the express add-on, and the Malvern pickup
Australian standard postage is free once the order clears one hundred and fifty dollars. Under that, the cart charged about ten dollars when I looked, five to seven business days. Express was about five dollars over the free-postage mark and about fifteen under it, three to five business days. Those are policy numbers. Checkout is the live figure. All parcels leave Australia. If you are in Melbourne and you do not want a porch parcel, click and collect is free at 154 Waverley Road, Malvern East. Orders placed before 5pm on a business day are typically ready the next business day. After 5pm, allow two. The warehouse is closed on public holidays. The collect counter is not listed for Mornington.
New Zealand is a different cliff: free standard postage over about one hundred and seventy New Zealand dollars, about fifteen under that, dispatched from Australia. Duties on NZ orders over one thousand New Zealand dollars sit with you. The United States was about twenty-five Australian dollars for standard — roughly six to ten business days — and about thirty-five for express. Other listed countries sat in a twenty-five-to-forty-dollar band and a three-to-four-week window. The shop says it is not responsible for duties once the bag lands.
- Australia standard: free over about 150 dollars, about 10 dollars under that, five to seven business days.
- Australia express: about 5 dollars over the free-postage mark, about 15 under it, three to five business days.
- Click and collect: free at Malvern East only. Mornington pickup was unpublished on the collect page I opened.
- New Zealand: free over about 170 New Zealand dollars, about 15 under that, sent from Australia.
- United States: about 25 Australian dollars standard, about 35 express. Other listed countries: about 25 to 40 dollars and three to four weeks.
- Duties after the parcel leaves Australia sit with you, except where a local law says otherwise.
Sunday tape measure, then the brand chart — not the last dress you owned
White & Co. The Label runs Australian 8 / XS through 22 / 4XL. The chart is a body map, not a garment map. An 8 sits around 85 to 89 centimetres bust, 68 to 72 waist, 93 to 97 hips. A 12 sits around 95 to 99, 78 to 82, 103 to 107. I am not going to paste the whole grid. Measure yourself, then pick the size that matches your body, not the hangtag on a piece you already own. Other brands on the same site keep their own charts. If you bounce between labels in one order, measure once and read each chart.
Bust at the fullest part, tape level, snug not tight. Waist at the narrowest point. Hips at the widest. Do it on a Sunday if that is when the house is quiet enough. If you sit between two sizes, the site does not publish a single house rule for every style. Some pieces are cut easy. Some are not. That gap is unpublished, which is why Try Before You Buy exists for full-price The Label pieces in Australia, and why the forty-day window matters for a regular order.
Forty days, tags on, no Wren Road drop-off
Change-of-mind returns in Australia run forty days including weekends. New Zealand, the United States, and other international orders get sixty. Items need to come back unworn, unwashed, unused, undamaged, tags still on. You lodge the request in the portal with the order number and email, then you wait. A person on their team approves or denies it in one to three business days. Do not post anything before that approval mail arrives. Australian shoppers then get a choice: print their Australia Post label (about nine dollars, taken off the refund) or organise their own postage. You pay return freight unless they agree the piece is faulty. And the portal will not even look at you without that order number.
Markdowns with a strikethrough price are out. No refund, no exchange, no credit note, unless Australian Consumer Law forces a remedy. Jewellery and socks are out for hygiene. There is no traditional online exchange. Buy the size you now want, send the first one back, or take store credit. In-store exchanges may be available on full-price pieces if the shop has stock — call first. If you return an in-store purchase through the web portal, the refund is a gift card. The 110 percent store-credit option is a real toggle: you get what you paid plus ten percent, emailed as a gift card after they inspect the bag. Refunds to the original method wait until the warehouse has the goods. They ask you to allow five business days for the money to show, and they warn the whole trip can take up to four weeks.
The linen is easy. The return form is the part that has opinions. Buy it if you will keep the tags on and treat that nine-dollar label as part of the price. Walk past it if you wanted a markdown you could still unwind.
— Priya Nair
Try Before You Buy is a hold on your card, not a free sample
Try Before You Buy is for full-price White & Co. The Label pieces, Australia only, up to four items. You tap that button instead of a normal add-to-cart. At checkout they authorise the full amount on your card. It shows as pending, not paid. You are not charged until you finish the order in the Try with Mirra portal. When the bag arrives you have three days to try things on. Then you tell the portal what you are keeping. If you send everything back, a fifteen-dollar restocking fee lands. If you keep even one piece, they waive that fee on the rest.
The hold can look alarming on a bank app if you were not expecting it. It is provisional. It is also why this is the wrong tool if your card is already near its limit. Guest-checkout rules for that hold were unpublished on the page I opened. I am not going to invent them. If the pending line bothers you, buy a regular order and use the forty-day window instead.
Two boutiques, one collect counter
Malvern East is the original shop, 154 Waverley Road, VIC 3145, phone (03) 9569 2064. Hours on the boutique page: weekdays 9.30am to 5pm, Saturday 10am to 4pm, Sunday 11am to 3pm, public holidays closed. Mornington sits at 109 Main Street, VIC 3931. Not every online style is on a rack. If you are going in for a specific knit, call. Click and collect is packed at the warehouse and handed over at Malvern East, not Mornington, on the collect page I read.
In-store purchases can come back in the shop with the receipt and the card you used. They can also go through the web portal, but then the refund is a gift card. That split is easy to get wrong if you assumed every receipt behaves the same.
What checkout will not narrate, and what I will not invent
The checkout offered a card field plus Afterpay (four instalments over six weeks) and Zip. I am not going to list every card network as if I photographed the icons. Tax is Australian GST on a local order; the exact line is calculated at checkout. International orders are billed in Australian dollars, so a New Zealand or US refund can look different once the bank converts it. Outbound postage does not come back on a change-of-mind refund. That is the line people miss when they add a second piece just to clear one hundred and fifty dollars, then send half of it home.
A few things stayed unpublished on 27 September 2026, and I am leaving them unpublished. I did not get a fabric mill list, a single house rule for every in-between size, a Mornington collect option, or a promise that a homepage sale would still be there next week. If a number is not on the shipping page, the returns page, or the live cart, I am not going to write it in.
Check size, the $150 postage line, and the forty-day unused-return rule on whiteandco.com.au, then order only if tags-on and a Moorabbin parcel are what you actually want.
Shop White & Co from the official site →FAQ
Is whiteandco.com.au the same as the US White & Co I already know?
No. This is White & Co Living, a Melbourne women's fashion retailer founded in 2016, with boutiques in Malvern East and Mornington and a warehouse in Moorabbin. The official shop is whiteandco.com.au. The in-house collection is White & Co. The Label. If you were looking for a different company that uses a similar name in the United States, you are on the wrong domain. Write info@whiteandco.com.au if the order confirmation does not match the email you typed.
How much is postage, and can I pick the order up?
In Australia, standard postage is free over about 150 dollars and about 10 dollars under that, five to seven business days. Express is about 5 dollars over the free mark and about 15 under it, three to five business days. Click and collect is free at 154 Waverley Road, Malvern East. Place the order before 5pm on a business day if you want it the next business day; after 5pm, allow two. Mornington is a walk-in boutique, not the listed collect counter. Other countries have their own flat fees, all dispatched from Australia. Use the number the cart shows.
Can I return a sale piece, jewellery, or socks?
Change-of-mind, no. Markdowns with a strikethrough price are excluded from refund, exchange, and credit unless Australian Consumer Law requires a remedy. Jewellery and socks are excluded for hygiene. Full-price clothing can come back within forty days in Australia, sixty from overseas, if it is unused and tagged. Faulty pieces are a different path: portal or email, with photos, inside the same forty-day window. Washed or worn garments are not refunded as change of mind, and ordinary fading is not treated as a defect.
How does the return actually work, and when does the money come back?
Open the portal, enter the order number and email, wait for approval (one to three business days), then post. Do not send the bag to Wren Road until that approval mail arrives, and do not drop it at the warehouse door. Australian shoppers can take the shop's Australia Post label for about nine dollars off the refund, or pay their own postage. Once the warehouse has the goods, they process the refund and ask you to allow five business days for it to appear, with a four-week outer warning. Lost returns sit with you unless you used a tracked service.
What size should I order, and can I try it at home first?
Measure bust, waist, and hips and read the chart for the brand on the hangtag. The Label chart is body measurements from Australian 8 / XS to 22 / 4XL. Other labels on the site keep their own numbers. If you are in Australia and the piece is a full-price The Label style, Try Before You Buy lets you hold up to four items, try them for three days, and pay for what you keep through the Mirra portal. A fifteen-dollar fee applies if you return the whole hold. If you are not in Australia, or the piece is on markdown, that path is closed. Then you are on the ordinary forty-day unused rule.
Do they offer exchanges, Afterpay, or store credit instead of a refund?
Online, there is no traditional swap. Buy the new size, return the first one, or take store credit. The portal also offers 110 percent store credit as a gift card after inspection. In-store exchanges are full-price only and depend on stock; call before you go. Afterpay and Zip are published at checkout next to a card field. In-store purchases returned online come back as a gift card. If you want the card refund, take the receipt into the shop.
