The packing slip sat there while the twenty-one-day clock ran
I keep seeing the packing slip from a US Discovery Set on a kitchen table (three preselected minis plus a Shade Finder card) while nobody watched the twenty-one-day clock. On 27 September 2026 I opened hauslabs.com again to see if that trial had softened. It had not. You still pay shipping up front. You still cannot pick the three shade numbers. If you never convert to a full-size Triclone Skin Tech Foundation with the same email, the brand still bills about twelve dollars plus tax. They may keep the card on file without asking you to tap again. That is the first thing that goes wrong here. Not a cracked pump. A forgotten timer.
After the set leaves the warehouse, it travels alone. It does not hitch a ride with a later order so you can scrape together free postage. It is United States only. It is final sale. Extra sets each start a new clock. Homepage gifts that look generous skip the set. If you wanted a drawer of leftover samples, this is the wrong drawer. The charge is about twelve dollars plus tax. Twelve dollars is not a gift. It is a bill for stalling.
This is a complexion checkout, not a tour stop
People land here because of a name in a late-night clip. Then they add a tote. Then they wonder why the foundation looks nothing like a 2019 Amazon tester. hauslabs.com is operated by HLB90067, Inc., a Delaware company that lists a P.O. Box in Manhattan Beach, California. You have to be eighteen to register or order. The line is vegan, cruelty-free makeup sold as cosmetics, which means color on skin, not a clinic cream. Lady Gaga’s first Haus Laboratories drop in 2019 lived on Amazon and the brand site. The current assortment relaunched on 9 June 2022 at Sephora and hauslabs.com. Those two remain the authorized channels in the United States, Canada, the United Kingdom, and Sephora Europe. Unauthorized resale is prohibited. Since 1 May 2020, one dollar from each paid hauslabs.com order goes to the Born This Way Foundation.
If a marketplace listing still shows the old Haus Laboratories art, treat it as someone else’s bottle unless the seller is Sephora or this site. I will say that again the way I would say it out loud: if the listing looks like 2019 Amazon glam, it is not this checkout. Buy where you plan to return. A third-party photo is not a sixty-day portal.
One Triclone number, then maybe one blush stick
Open Triclone Skin Tech Foundation before you open merch. In late September the full-size bottle sat around fifty-two dollars for one ounce, matching the Sephora US ticket I could see. Fifty-one shades run Fair through Deep. Undertone words are Golden, Peach, Neutral, Rosy, and Olive. If you already wear a number, reuse the number. The brand has said the undertone labels moved while the digits stayed put. Copy describes a buildable medium coverage with a luminous finish. Shake the bottle. Fingertips, a sponge, or the brush they sell for about forty dollars all work. Fermented arnica and the BioFerment story are look-and-feel language. They are not a diagnosis, and I will not promise a finish.
After the number is settled, one color product is enough for a first cart. Color Fuse Glassy Blush Balm Stick sat around thirty-four dollars with a dozen shades. It is a lip-and-cheek cream stick. Still makeup. Not a treatment balm. I am not listing highlighters, bronzers, lacquers, and liners here. A first order that tries to rebuild a whole face from a phone screen is how you pay return postage later. If you have not worn the number at a Sephora counter, leave the second full-size bottle out.
How to buy the bottle without building a rainbow cart
Start on the shade tool, not on a gift-with-purchase tile. Shop by the digit if you already own one. If you do not, pick a family on the US Discovery Set or walk into a Sephora that stocks the line and swipe on your jaw, not on your phone. Then come back to hauslabs.com only for the bottle you actually wore. Guest checkout works. An account is optional. Confirm the email you will use for a later conversion, because the twenty-one-day clock is tied to that address, not to a vibe.
- Find your Triclone number first. If you already wear one, keep the digit even if the undertone word looks new.
- Shake the bottle and apply with fingers, a sponge, or the roughly forty-dollar brush. Use the tool you already own.
- Email support@hauslabs.com within sixty days if the shade is wrong. The free swap is written for US residents, not as a worldwide guarantee.
- Leave a second full-size bottle out of the first cart unless you have worn the number at a counter.
The Discovery Set is a timer you have to watch
US shoppers who cannot reach a Sephora can order the Triclone Discovery Set. You pick a family: Fair, Light, Light Medium, Medium, Medium Deep, or Deep. The brand picks the three minis. You cannot swap those three. You pay shipping at checkout. Buy a full-size Triclone Skin Tech Foundation on hauslabs.com within twenty-one days, same email, and the set stays free. Stall, and the twelve-dollar charge plus tax lands. The set never qualifies for the US free-shipping floor. It never ships with another box to save a label. Live gift-with-purchase rules change. I will not invent an unpublished threshold. Check the homepage banner the morning you pay.
If you live outside the United States, this trial is not on the menu. Use the Shade Finder, a local Sephora that stocks the line, or a very small first order. Because you cannot exchange from abroad, mailing a guess is the expensive mistake. The cheap mistake is reading the family names and stopping there.
Confirm the Discovery Set family, the twenty-one-day conversion rule, and today’s gift banner on hauslabs.com, then pay only if you will watch that timer.
Open hauslabs.com before the clock starts →Who should keep the tab open
This cart fits someone who wants the current vegan HAUS LABS line from the brand, numbered, with a sixty-day US return, not a gray-market bottle in a reused box. It fits a US shopper who will convert a Discovery Set inside twenty-one days or who will accept the twelve-dollar bill without arguing. It fits someone who wants Afterpay or Klarna and who can clear the fifty-dollar US free Standard line before tax. It fits a person who already knows they are buying makeup, not a prescribed cream. If that already sounds like homework you will resent, close the tab.
Close it if any of this is your actual plan
I would rather lose you on this page than watch you fight a sealed order later. The site will still take the card. That is not the same as the site being a good fit. Cosmetics do not treat a diagnosed condition. A 2019 formula you remember from Amazon is not sitting in this warehouse. Next-Day postage will not go to a PO box just because you asked nicely in the notes field.
- Skip the site if you need a prescribed routine or a product that treats a medical condition. This catalog is makeup.
- Skip it if you expected the 2019 Amazon formulas and sets. Those are not what this relaunch sells.
- Skip the Discovery Set from outside the United States. It will not ship to you.
- Skip Next-Day or Express if you only have a PO box or most APO and FPO addresses.
- Skip an international order if you will not pay duties or cannot accept a no-exchange return.
- Skip the whole checkout if you plan to cancel, merge carts, or change the address after you pay.
What you pay besides the bottle
US postage is Standard at six dollars and ninety-five cents for five to seven business days, Express at twenty-two dollars for two, and Next-Day at thirty dollars for one, after processing. Place the order before eleven in the morning Pacific, Monday through Friday, and processing can start that day. Allow one to two business days for the box to leave. The policy page still warns about delays. Free Standard shipping applies to US orders of fifty dollars or more before tax and after discounts. Postage and tax do not count toward that floor. PO boxes and most military addresses take Standard only. Express and Next-Day skip PO boxes, military addresses, and US territories. Hawaii and Alaska metro areas can use all three speeds, with extra transit time.
You cannot cancel, merge, or edit after checkout. That includes swapping Standard for Express because you noticed a birthday. Confirm the street versus the PO box while the cart is still open. Gift cards sold in the United States come in twenty-five, fifty, one hundred, and one hundred fifty dollar amounts and redeem globally on hauslabs.com. They do not rewrite Discovery Set rules or Final Sale flags. The live pay screen is the contract. A screenshot from this guide is not.
- US Standard: about seven dollars, five to seven business days after the warehouse sends it.
- US Express: twenty-two dollars for two business days. Next-Day is thirty dollars for one.
- Free Standard starts at fifty dollars before tax, after discounts. Shipping and tax do not help you over the line.
- Discovery Set conversion miss: about twelve dollars plus tax, charged to the card they already have.
- International: destination duties on top of the banner’s free-shipping floor. Delivery Duty Paid countries collect at checkout. Others may collect at the door.
After you click, the order is sealed
FAQ copy says processing starts immediately. Haus Labs will not change delivery option, shipping address, items, or payment after you click. It will not combine two pending orders so you can scrape together free shipping. An account is optional. Guest orders can later attach to an account created with the same email and then show under Order History. Transactional mail still arrives if you unsubscribe from marketing. If a box arrives damaged or short, email support@hauslabs.com with photos. If tracking says delivered and a full business day has passed with no parcel, use the same inbox.
Checkout lists Visa, Mastercard, American Express, JCB, Discover, Diners Club, PayPal, Klarna, Afterpay, Apple Pay, Google Pay, and PayPal Express, plus local processors on Global-e carts. Klarna Pay Later is listed for the United States and a short European set: Denmark, Germany, Italy, the Netherlands, Spain, Sweden, and the United Kingdom. SMS opt-in, if you want it, uses short code 236359. Text STOP to leave. Prices move. Gifts move. The banner on the morning you pay is the one that counts.
Sixty days on this site is not a Sephora bag
US hauslabs.com orders get free returns or exchanges on gently used items within sixty days, started in the Returns Portal. Refunds hit the original payment after warehouse review, usually five to seven business days after the box arrives, for the discounted item price. Original shipping is not refunded. Limited-edition Final Sale pieces, Discovery Sets, and Artistry Discount items are ineligible. The Shade Match Guarantee on Triclone Skin Tech Foundation is a sixty-day email to support@hauslabs.com. Free swaps are written for US residents. International customers may return gently used items within sixty days but pay labeled, traceable postage and cannot exchange. Haus Labs will not process a Sephora receipt. Excessive returns can lose standard privileges.
Buy where you plan to return. If you swiped the bottle at Sephora, keep the Sephora receipt with Sephora. If you paid here, use this portal. Mixing the two is how a perfectly good return sits in limbo while two inboxes tell you to write the other one.
If you cannot live with a sealed cart and a twenty-one-day timer, do not pay on hauslabs.com. The useful thing this site sells is a numbered Triclone bottle with a sixty-day US return, not a workaround for a Sephora receipt and not a clinic visit.
— Jordan Blake
If the box is going abroad
Haus Labs ships to more than one hundred countries. International processing is two to three business days, then often one to four weeks, plus customs holds of one to thirty days the brand cannot rush. You pay destination duties. The company will not under-declare value. Delivery Duty Paid checkout, with duties collected up front, is listed for Australia, Canada, Japan, Mexico, the United Kingdom, the United Arab Emirates, and a long European list including France, Germany, Italy, Spain, and Switzerland. Other destinations are Delivery Duty Unpaid. The carrier may collect on delivery. Free-shipping floors outside the US sit in the country banner. International orders use Global-e. Tracking arrives when the box leaves the warehouse.
Because you cannot exchange from abroad, a first international cart should stay small. One bottle you have a reason to try beats a full face mailed on a guess. The Shade Finder on the site is the cheap mistake to make. A complexion stack you cannot swap is the expensive one. When the banner in your country shows a free-shipping floor, read it as a floor, not as a suggestion to pad the bag with things you will not wear.
Confirm shade numbers, US shipping speed, and the sixty-day return window on hauslabs.com. Place the order only if those rules fit the address you typed.
Check today’s hauslabs.com rules, then pay →What this page will not invent
This guide does not diagnose skin and does not promise a finish. Clean, vegan, and cruelty-free describe the brand’s formulation stance, not a hospital standard. Prices, gifts with purchase, and free-shipping floors change. The live cart on hauslabs.com is the contract, not a screenshot from this page. I checked the published shipping, return, and Discovery Set rules on 27 September 2026. Anything unpublished, a future wand rollout, a flash markdown, a gift tile that sold out, I will not invent. California law and individual AAA arbitration govern site disputes after you write support@hauslabs.com.
Frequently asked questions
Does hauslabs.com still sell the 2019 Amazon formulas?
No. What shipped in 2019 under the Haus Laboratories name was a different high-pigment drop. On 9 June 2022 the company came back as HAUS LABS BY LADY GAGA, vegan and complexion-first, and exclusive to Sephora plus the brand site. A marketplace tile that still wears the old art is unauthorized unless the seller is actually Sephora or hauslabs.com. The live FAQ still draws that map, including Sephora UK and Sephora Europe.
Can I cancel, merge carts, or change the address after I pay?
No. The warehouse starts work as soon as you pay. That means no later swap of speed, street, items, or card, and no merging two open orders so you can trip the free-shipping line. Check the address, PO box versus street, and the fifty-dollar US Standard floor while the cart is still yours. A crushed box or a missing piece goes to support@hauslabs.com with photos. Tracking that says delivered, plus a full business day with an empty stoop, goes to the same inbox.
What if the shade is wrong and I live outside the United States?
You can return a gently used item within sixty days, but you pay the return label and you cannot exchange. The Shade Match Guarantee’s free swap is written as US residents only. Discovery Sets are not available outside the United States. Refunds, once reviewed, go to the original payment minus original shipping. Delivery Duty Paid countries collect duties at checkout. Delivery Duty Unpaid countries may collect at the door, and Haus Labs will not relabel the customs value. If that friction is too high, buy at a local Sephora instead of mailing a full complexion stack on a first order.
Are these bottles medical skin treatments?
No. HAUS LABS sells cosmetics. Ingredient stories about fermented arnica or a BioFerment complex are about how makeup looks and feels. They are not a license to treat a rash, an infection, or a prescribed condition. Talk to a licensed clinician before you add a new base if you already have a medical routine. This guide does not diagnose and does not promise results.
Which cards, pay-later tools, and gift cards does checkout take?
The FAQ lists Visa, Mastercard, American Express, JCB, Discover, Diners Club, PayPal, Klarna, Afterpay, Apple Pay, Google Pay, and PayPal Express, plus local processors on Global-e checkouts. Digital gift cards in twenty-five, fifty, one hundred, and one hundred fifty dollar amounts are sold in the United States and redeem globally on hauslabs.com. They are not a workaround for Discovery Set rules or Final Sale flags. Klarna Pay Later is listed for the United States, Denmark, Germany, Italy, the Netherlands, Spain, Sweden, and the United Kingdom.
Does a Sephora receipt work for a return on hauslabs.com?
No. The brand will not process a Sephora bag on this site. Buy where you plan to return. If you bought at Sephora, use Sephora’s counter rules. If you bought here, use the Returns Portal and the sixty-day gently-used window. Mixing the two does not create a longer window. It creates two closed doors.
